總臺

基本句型一、預訂服務Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好,客房預訂處,我能為您做什么Whatkindofroomwouldyouliketoreserve?您想訂哪種類型的房間?Asingleroomoradoubleroom?要單人間還是雙人房間Forwhichdatesdoyouwanttobooktherooms?您想訂哪幾天的房間呢Whattimewillyoubearriving?您將在何時到達MayIknowyourname?您能告訴我您的名字嗎Howlongwillyoubestaying?您將要住多久Idliketoconfirmyourreservation.我要確認一下您的預訂。Illchecktheroomavailability.我查查客房預訂情況。YoushouldpayadepositofUS$1000beforehand.您應預期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。二、接待服務Whatkindofroomwouldyoubeprefer?您要什么樣的房間Haveyougotabooking?您預訂了嗎Asingleroomoradoubleroom?要單人間還是雙人房間Adoubleroomcosts368Yuanpernight.雙人房的房價是每晚368元。Breakfastisalsoincluded.早餐也包括在內。MayIseeyourpassport?我能看一下您的護照嗎Couldyoufillinthisform,please?請您填一下這張登記表好嗎Thisisyourroomcardandroomkey?這是您的房卡和房間鑰匙。Couldyousignyourname,please?請您簽一下名,好嗎Ifyouleaveafter6:00p.m,youllhavetopaythefullaccount.晚上六點以后退房,按全天收費計算.Youllhavetoregisterindividually,please.請你們分開登記。Howwouldyouliketopay,sir,incashorbycreditcard?先生,請問您是用現金付款還是用信用卡付賬Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.非常抱歉,這個季節人多,各種房間都訂滿了。Doyouknowwhichunitisresponsibleforthereception?您知道您是由哪個單位負責接待的嗎Couldyoukeepyourroomkeyuntilyoucheckout?請您在住宿期間自己保管鑰匙,直到結帳離開。三、收銀服務Hereisyourbill.Its2000Yuaninall.這是您的賬單。總共2000元。Howwouldyouliketopay,sir,incashorbycreditcard?先生,請問您是用現金付款還是用信用卡付賬Pleasecheckitandsignhere.請核對一下,在這里簽個字。Iwillwriteoutareceiptforyou.我給您開一張收據。MayIcheckthedetailsforyou,please?我能為您核對賬單上的詳細內容嗎Doyouhaveanychargesforthismorning?您今天是否掛帳用酒店的服務?Wellhavetochargeyou$10extra.我們要向您額外收10美元。Didyoumakeanyphonecallsfromroom,sir?先生,您從房間打過電話嗎E*cuseme,sir,butIdontthinkthatwillbeenough.先生,對不起,我認為錢數不夠。Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.對不起,先生,您的帳單算錯了。請稍候,我馬上把它改過來。Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggagehavebeenbroughtdown,please?先生,您的行李拿下來了嗎能請您在行李拿下來后再結帳嗎Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbecancelled.對不起,您的信用卡已經止付。根據銀行規定要取消。四、兌換外幣Theratesofe*changeareontheboardthere.今天的兌換牌價在那里的牌子上。Howmuchwouldyouliketochange?您要換多少Its8.10YuanRMBforoneUSdollar?1美元兌換8.10元人民幣。情景對話一、Checkin1.C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?G:Yes.Ibookedaroomoneweekago.C:MayIhaveyournameplease,sir?G:JohnSmith.C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Acityviewsingleroomwithbath.Youvepaid2000YuanRMBasadeposit.Isthatcorrect?G:Thatsit.C:Wouldyoupleasefillinthisregistrationcard,sir?G:Sure.Hereyouare.IthinkIvefilledineverythingcorrectly.C:Letmesee…Name,address,nationality,forwardingaddress,passportnumber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?Youareleavingon…G:October24.C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.Itsonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.G:Yes,Illkeepitwithcare,thankyou.C:Ihopeyouenjoyyoursstaywithus.2.C:Goodafternoon,madam.CanIhelpyou?G:Goodafternoon,Iwantasingleroom,please.C:Haveyoumadeareservation?G:No,Ihavent.C:Howlongdoyouwanttostay?G:Threedays.C:Illseewhatwehave,madam.Oh,yes.Icanofferyouaroomontheeightfloor.G:Fine.C:MayIseeyourpassport?G:Ofcourse.Hereyouare.C:Thankyou.Madam.Couldyoufillinthisform,please?G:Yes.Hereitis.C:Thankyou,Hereisyourkey.ItsRoom808ontheeightfloor.G:Thankyouverymuch.Goodnight.二、Checkout1.C:Goodmorning.CanIhelpyou?G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?C:Certainly,sir,MayIknowyournameandyourroomnumber,please?G:Dennisblack,Room1108.C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.G:Thefigureseemsright.C:Howwouldyouliketopay,Mr.Black,incashorbycreditcard?G:Incash.Hereisthemoney.C:Thankyou,Mr.Black.Justamoment,please,Illwriteoutareceiptforyou.2.C:Goodmorning.CanIhelpyou?G:Yes,Idliketocheckoutnow.C:CanIhaveyournameandroomnumber,please?G:Johnsmith,room1208.C:MayIhaveyourroomkey,please?G:Sure.Hereyouare.C:Justamoment,please…..Mr.Smith.Hereisyourbill.Wouldyouliketocheckit?G:Imsorry.Whatsthe20Yuanfor?C:Thatsforthedrinksyouorderedfromyourroom.G:Isee.C:Howwouldyouliketomakepayment,Mr.Smith?G:Idliketopayincash.C:Thatllbe2180Yuan.G:Hereyouare.C:Heresyourchangeandreceipt,Mr.Smith,Illsendabellmanuptogetyourluggage.G:Thankyou.C:Youarewelcome,Good-bye.三、Reservation1.C:Goodmorning.Thisisroomreservation.MayIhelpyou?G:Yes,Idliketobookaroom,please.C:Fine,Forwhichdate?G:ForOct.1st.C:Forhowmanynights?G:Twonights.C:Asingleroomoradoubleroom?G:Adoubleroom.C:Couldyougivemeyourname,please?G:Mr.JohnCook.C:MayIhaveyourtelephonenumber,please?G:021-C:Whattimedoyoue*pecttoarrive,sir?G:Atabout6.p.m.C:Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.G:Thatisright.Good-bye.C:Good-byeandwearelookingforwardtoseeingyou.2.C:Goodmorning.Roomreservation.CanIhelpyou?G:Idliketomakeareservation.C:Whenfor?G:ForSept.9th.C:Forhowlong?G:Aboutaweek.C:Couldyouholdtheline,please?Illcheck….Thankyouforwaiting,sir.Imafraidourhotelisfullybookedonthosedays.G:Thatsallright.C:Wereverysorry,sir.Wehopeyouunderstand.

篇2:酒店總臺結賬常用英語口語培訓

UsefulE*pressions

1、Wouldyouliketocheckout?

2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.

3、CanIhaveyournameandroomnumberplease?

4、Whatkindofcreditcardshaveyougod?

5、Asahotelpolicy,Weacceptthefollowingcriedcards.

6、Doyouneedreceiptorbill?

7、Justamomentplease.Illwriteoutreceiptforyou.

8、Illsendabellmenuptogetyourluggage.

9、Howwouldyouliketopayincashorbycreditcard?

10、Thisisyourbill,pleasecheckitandsignhere.

11、Hereisyourchangeandreceipt.

12、MayIhaveaprintofyourcard,please?

13、Didyoutakeanythingfromthemini-barthismorning?

14、Haveyouusedanyhotelservicessincebreakfast?

15、Todayse*changerateis8.19yuanRMBforoneusdoller.

16、Whatkindofcurrencydoyouwanttochange.

17、Howmuchwouldyouliketochange.

18、Theratesofe*changeareontheboardthere.

19、Therateofyourroom,willbepaidbyyourhost.

20、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,youllhavepayhalfoftheratemoreifyoucheckoutafter12:00,Andifyouleaveafter6:00pm,youllhavetopaythefulldayrate.

Conversation

A

Cashier:Goodmorning.sir.MayIhelpyou?

Guest:MynameisMrBellandIwasinroom1111.Idliketocheckout.CanIhavemybillnow?

C:Certainly.MrBell,pleasewaitamoment……Thankyou.Didyouhavebreakfastthismorningatthehotelorhaveyouusedanyhotelservicessincebreakfast?

G:Yes,butIpaidcashforisalsoIhaventusedanyservices.

C:Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.

G:OK.

C:Thankyou,sir.Wouldyouliketopayincashorbycreditcard?

G:Creditcard.Hereyouare!

C:Thankyou.Couldyousignhere,please?

G:Fine.

C:Thankyouforyourcoming.Pleasedropinagain.Good-bye.

B

Cashier:Goodmorning.MayIhelpyou?

Guest:ImMrpetersinroom806.Imcheckingouttoday.Butmyflightdoesntleaveatuntil4:30p.mandIdontwanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?

C:Certainly,butasthehotelpolicy.Thecheckouttimeis12:00atnoon.Youllhavetopayhalfoftheratemore.Ifyouleaveafter12:00.

G:Nevermind,then.CanIjustleavemyluggagesomewhereuntil4:00p.m?

C:Certainly,sir.Ifyouspeaktothebellman,helltakecareofit.

G:Thankyou.

C:Itsmypleasure.