客戶部門經理崗位職責任職要求
客戶部門經理崗位職責
中國區半導體行業客戶技術服務部門經理/ChinaServicesManager慧瞻材料科技(上海)有限公司慧瞻材料科技(上海)有限公司,慧瞻PositionSummary:
Thisposition(ServicesManager)willreportdirectlytotheDirectorofServices,DS&S–GreaterChina/SEA.Theindividualwillmanageabroadarrayofactivitiesincludingon-sitegasandchemicalmanagementservices(i.e.MEGASYSbrand)andFieldServiceandMaintenance(FSE),etc.ThispersonwillworkcloselywiththeotherDS&SMegasysManagers,ServicesManagersandresourcestoensureVersumMaterials(VSM)businessandcustomerrequirementsaremet.Thispersonwillberesponsibleforoperationalexcellenceincludingbutnotlimitedtothesafeandconsistentexecutionofallapplicablecorporateandoperationsworkprocessesandproceduresacrossmultiplecustomersites.
NatureandScope:
MEGASYSoperationsactivitiesinvolvethefollowingproducts:BulkGas(N2,O2,Ar,H2,He),OFA,purifiers,distributionsystems,specialtygas,gascabinets/manifolds,GCS/GMS,mobileanalytical,wetchemicalpumpers,wetchemical(includingslurry)distributionsystems,lifesafetysystemmonitors,3rdpartycontractormanagement,etc.TheMEGASYSteamsarelocatedoncustomersitesandhavedailyresponsibilityfortheoperationsoftheabovegas,chemical,precursor,slurry,andanalyticalsystems.FieldServicesofferVSMequipmentstart-up&commissioning,equipmentfacilitationprojects,equipmentoperationtraining,operationsservicesandsustainability/warrantyservices.TheMegasysManagerwillutilizehis/herunderstandingofoperationalandapplicationsprinciplespertainingtobulkandspecialtygases,processandadvancedmaterials,slurry,anddeliverysystemtoensurereliableservices.Inaddition,theMegasysManagerwillbeexpectedtodrivetheapplicationofcontinuousimprovementtechniquesandprocessestoimproveefficiencywithinandacrosstheMegasyssitesandFSEteams.
TheMegasysManagermusthavestrongcommunication,managerialandinterpersonalskillsashe/shewillberequiredtofrequentlyinterfacewithmultiplelevelswithinVSMandcustomer'smanagement.TheMegasysManagerwillbecalledupontoleadthecommercialeffortsandprovidetechnicalsupportandoperationaldetailforMEGASYSandFieldServicesales.Inaddition,theMegasysManagerwillhavedirectprofitresponsibilityaswellasaccountabilityforsalesandbusinessstrategyfortherespectiveMegasyssitesandFieldServiceteams.
PrincipalAccountabilities:
1.Responsibleforthesafety/safeoperationsofallMegasys&FieldServicepeopleandsiteswithinhisorherterritory(bothatVSMandcustomerfacilities).
2.ResponsibleforthequalityandserviceperformanceofallMegasys&FieldServicepeopleandsiteswithinhisorherterritory(bothatVSMandcustomerfacilities).
3.ResponsiblefortheprofitabilityandcustomersatisfactionforallMegasys&FieldServiceactivityassignedwithinhisorherterritory.ManagesallMEGASYSandFieldServicebusinessincludingpricing,customerservice,controllingcostsandimprovingdirectprofit.Assistinsalesfornewcontractsandproposals.
4.Ensuresallsiteanddivisionalobjectives(safety,quality,profitability,etc.)arecommunicatedandsuccessfullyachievedatoperatingsitesandteams.
5.ManagestheactivitiesoftheMEGASYSSiteManagerswhoareresponsibleforday-to-daygasand/orchemicaloperationinsemiconductorfabs.Conductsperformancereviews,participatesinhiringactivities,andcoordinatesresourceallocation,movementanddevelopmentacrosssites.
6.CollaborateswithotherDS&Spersonneltoachieveoperationalexcellence.ThisgroupincludesbutisnotlimitedtotheMegasysleadershipteam,CentralOperations,RegionalStartupteam,FieldServiceEngineers,BusinessDecisionSupport,administrative,equipmentmanufacturing,equipmentengineering,inventory,logistics,andqualitypersonnel.
7.EnsuresthatallMegasysandServicespersonnelareproperlytrainedandmeetestablishedstandards.
8.EnsuresthatallMEGASYSandServicesteamsadheretoestablishedDS&Sandcorporatestandards.
9.Providesscope,strategyplanning,executionofprojects,andresourcesharingtosupportAsiaregionalorglobalstart-ups.
10.Participatesinsafetyandqualitydesignstandardprocesses(HazardReviews,SafetyAssessments,BenchmarkingAudits,ISOAudits,etc.)
11.Managestheoperatingexpensebudgetsforallareaoperatingcostcentersandensurescostcontrolandimprovement.
12.DrivestheuseofContinuousImprovementtoolsandconceptsinallresponsibleoperatingenvironments.
MINIMUMREQUIREMENTSANDQUALIFICATIONS
?Bachelor’sdegreefromanaccrediteduniversityorcollege
?Strongleadershipskills
?8yearsofexperienceinTGCM(TotalGas&ChemicalManagement)
?Projectmanagementexperience
?Demonstratedabilitytoleadequipmentstartupandcommissioningforprojects
?Experiencemanagingandleadinglargeteamswithemployeesnumbermorethan100
?StrongoralandwrittencommunicationskillsinChineseandEnglish
?Financialacumentoincludeprofitabilityandbudgets/costcontrol
?WorkingknowledgeofVSMDS&SandMaterialsOfferingsisaplus
OtherInformation:
Domesticandinternationaltravelisrequired.
客戶部門經理崗位
篇2:房地產公司客戶部部門職能范本
房地產公司客戶部部門職能
部門名稱:客戶部
上級部門:總經理
下屬部門:各樓盤銷售部
部門本職:掌握各樓盤的情況,配合售樓部的工作,辦理按揭。
主要職能:
一.建立客戶檔案,對反饋信息進行分析,出現問題及時處理;
二.接洽并處理公司與開發商之間有關銷售的事務;
三.負責辦理公司所有樓盤的按揭工作;
四.向各樓盤及時準確的傳達有關按揭的事項;
五.認真.仔細地收集公司樓盤的銷售資料,并對這些資料進行分類整理,以便隨時了解樓盤的銷控情況;
六.收集公司樓盤的報版廣告,對報版廣告進行整理歸檔,同時對一些房地產方面的信息,政策進行摘要記錄;
七.責辦公室日常的客戶接待工作和辦公室內務工作;
八.加強房地產專業方面的學習,多了解房產市場的情況,掌握房地產方面的最新動態,給公司領導和其他同事提供有參考價值的意見;
九.積極地協助配合其他部門同事的工作,以便公司更好地發展;
十.認真對待工作,避免發生錯誤。
客戶部
篇3:房地產客戶部部門職能描述范本
房地產客戶部部門職能描述
客戶部的部門職能:
部門名稱:客戶部
上級部門:總經理
下屬部門:各樓盤銷售部
部門本職:掌握各樓盤的情況,配合售樓部的工作,辦理按揭。
主要職能:
一.建立客戶檔案,對反饋信息進行分析,出現問題及時處理;
二.接洽并處理公司與開發商之間有關銷售的事務;
三.負責辦理公司所有樓盤的按揭工作;
四.向各樓盤及時準確的傳達有關按揭的事項;
五.認真.仔細地收集公司樓盤的銷售資料,并對這些資料進行分類整理,以便隨時了解樓盤的銷控情況;
六.收集公司樓盤的報版廣告,對報版廣告進行整理歸檔,同時對一些房地產方面的信息,政策進行摘要記錄;
七.責辦公室日常的客戶接待工作和辦公室內務工作;
八.加強房地產專業方面的學習,多了解房產市場的情況,掌握房地產方面的最新動態,給公司領導和其他同事提供有參考價值的意見;
九.積極地協助配合其他部門同事的工作,以便公司更好地發展;
十.認真對待工作,避免發生錯誤。
客戶部