職位描述：

職責描述：

?Reportsdirectlytothe1stLevelProductSupportSupervisor.

?Respondtocustomerinquiries,analysingproblemsusingdiagnostictoolsandrecommendingsolutionstocustomerapplicationquestions.

?ProvidetechnicalsupportofSabreProductsviaphone,callback,chatandemail.

?PerformsProductSupportfunctionsandprovidesroutinesupporttotravelagenciesinaccordancetothesetservicestandards.

?AssiststravelagentsonqueriesorproblemsrelatingtoallSabreHOST,ProductsandFunctionalities.

?Recordsallreceivedcontacts(Phone,Emails,ChatandCallBack)inprescribedformatsinCRMtool(s).

?WorkswithlocalAirlinePartners,internalteamsandAdvancedSupportteamsbasedinternationallytoresolvereservationsandticketingproblems.

?SubmitstroublereportstoAdvancedSupportteamsandfollowsuponproblemswhichcannotbeimmediatelyresolved,andensuresresolutionisaccomplished.

?Monitorsandtrackscontactstoidentifytrendsandprovidefeedbacktointernaldepartmentsandtocustomers.

?Performsad-hoctasksassignedbytheSupervisors,TeamLeadsorSeniorsi.e.onsitesupport,floorwalking,handlingspecialprojects.

職位要求：

1.ProfessionalfluencyinwrittenandspokenCantoneseandMandarinwithsomefluencyinEnglishasanadvantage.

2.Abilitytoanalyse,identifykeyproblems,articulatethemefficientlyandmakedecisionstosolveissues.

3.Excellentinterpersonalandteamworkskills.

4.Experiencedinprovidingcustomersupportusingavailablecontactchannels:phone,email,chat.

5.Excellentcomputerskills.

6.Abilitytoextendknowledgeinareaofnewtechnologies.

7.PriorGDSknowledge(Sabre,Galileo,Amadeus)andtravelindustryknowledgewillbevalued.

8.DiplomainbasicIATA/UFTAstandardcourse.

9.WillingnesstopotentiallyworkshiftsandPublicHolidays.

篇2:產品支持客服專員崗位職責任職要求

產品支持客服專員崗位職責

電訊盈科成立于2000年,是香港最大的電訊公司。在香港交易所的股票代號是0008,故又被俗稱為“八號仔”。1994年10月18日在紐約股票交易所以美國預托證券形式上市,由主席兼行政總裁李澤楷創立的盈科數碼動力有限公司,與香港電訊有限公司于二零零年八月合并而成。崗位職責:1、通過電話、Email、遠程工具等為大中國區,電子類產品(尤其是計算機類產品)用戶提供技術支持、售前、售后技術服務。2、在線判斷產品故障,根據標準化流程,為客戶快速解決技術問題。

產品支持客服專員崗位