體驗館經(jīng)理崗位職責(zé)

職責(zé)描述:

1、負(fù)責(zé)產(chǎn)品銷售、市場開拓,市場整體營銷策劃、開拓方案制定。主要產(chǎn)品:水性硅藻泥等建筑類涂料;

任職要求:

1、年齡21-26歲,大專以上學(xué)歷,市場營銷、或化工專業(yè);

2、從事產(chǎn)品(涂料類)銷售1以上工作經(jīng)驗;(條件優(yōu)越可不限定行業(yè))

3、具備工作魄力、執(zhí)行力、主動性,有區(qū)域營銷方案策劃能力、市場調(diào)研、開發(fā)、開拓能力;

4、計算機基本操作熟悉,具備一定的營銷策劃能力,銷售團隊組建能力

業(yè)績獎勵、旅游、體檢、年假、銷售增長獎勵、交通補貼等福利。

體驗館經(jīng)理崗位

篇2:用戶體驗經(jīng)理崗位職責(zé)

用戶體驗項目經(jīng)理-網(wǎng)易考拉151網(wǎng)易集團網(wǎng)易(杭州)網(wǎng)絡(luò)有限公司,杭州網(wǎng)易,網(wǎng)易,網(wǎng)易杭州,網(wǎng)易游戲,網(wǎng)易網(wǎng)絡(luò),網(wǎng)易集團,網(wǎng)易工作職責(zé):

1、用戶VOC研究,挖掘和分析用戶的使用習(xí)慣、情感和體驗需求,提煉成為產(chǎn)品需求;

2、持續(xù)分析用戶體驗鏈條中的各級觸點,提煉出業(yè)務(wù)規(guī)則優(yōu)化方向并提出改善建議;

3、參與企業(yè)內(nèi)部各業(yè)務(wù)部門的問題改善,對商品、物流服務(wù)等體驗有高敏感度并推動提升整體服務(wù)力。

4、深入了解業(yè)務(wù)團隊內(nèi)部工作職能和流程,以體驗優(yōu)化為目標(biāo)推動業(yè)務(wù)流程改善。

5、能組織進(jìn)行用戶體驗活動策劃及執(zhí)行,并完成相關(guān)報告。

任職要求:

1、客戶服務(wù)行業(yè)項目管理工作經(jīng)驗不少于三年,具備高度的用戶體驗嗅覺;

2、對電商行業(yè)產(chǎn)品、系統(tǒng)、用戶有一定的了解,能基于用戶聲音進(jìn)行多視角分析

3、有用戶體驗或用戶數(shù)據(jù)收集的組織能力,擅長溝通,

4、關(guān)注細(xì)節(jié),善于觀察和分析用戶行為和情緒表達(dá)

5、參與過中大型互聯(lián)網(wǎng)電商用戶體驗提升相關(guān)項目從業(yè)人員優(yōu)先。

篇3:客戶體驗經(jīng)理崗位職責(zé)

客戶體驗經(jīng)理UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.

TypicalDuties

Servicestandardcontinueimprovement

-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark

Techniciantrainandauthorize

-Developtechniciantrainingmaterialstotracktrainingprogress

-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults

-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience

-

Servicemanagement

-Developproperprocesstoenableservicestandardwellimplementationinfield

-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults

-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults

-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime

-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement

-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice

-Buildtechniciancommunity

Consumersurveyandcallcenter

-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck

-Improveservicestandardbasedontechnicianfeedbackandconsumervoice

Servicebrandingandcommercialization

-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel

-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers

UndergeneraldirectionfromChinaAftermarketBusinessandProjectServiceManagementfunction,andinclosecollaborationwithcross-functionalteamslikebusinessdevelopment,operation,systemsolution,sales,branding,productmarketingandoutsidepartners,todesign,developandimplementstrategiesandplansofProjectServiceManagementSystem,includingservicestandard,delivertrainingandauthorizetoservicestoresandservicetechnicians,setupKPItoevaluateandservicestore/technicianperformance,buildprocesstoresolveconsumercomplaintsandcollectconsumerfeedback,drivecontinueimprovecustomerexperienceandservicestandardoptimization.

TypicalDuties

Servicestandardcontinueimprovement

-Basedonproducttechnicalrequirements,consumercomplaints,consumersurvey,continuouslydriveservicestandardimprovementtoelevateconsumerexperience,buildservicebenchmark

Techniciantrainandauthorize

-Developtechniciantrainingmaterialstotracktrainingprogress

-Developprocesstoguidetechniciantoattendtrainingandexam,evaluatetrainingresults

-Developonsiteactivitiestomotivateprojecttechnician,enhanceproductbrand,servicebrand,servicestandardtraining,increasetechnicianserviceawarenessandloyalty,spreadproductandbrandmessagetoconsumersthroughtechnicianserviceandcustomerexperience

-

Servicemanagement

-Developproperprocesstoenableservicestandardwellimplementationinfield

-Workwithoperationteamandservicepartnertodeliverclearrequirementsandprocessforstoreperformanceandtechnicianserviceresults

-UnderstandconsumerbehaviorandneedstosetuprightKPItoserviceresults

-Developissueresolvingguidancetoservicepartnertomakesureconsumervoicecanbefeedbackintime

-WeeklyandMonthlyreportouttodeliverservicenetworkinsightstoleadershipteam,anddriveimprovement

-Setupincentiveanddowngrademethodologytoencouragegoodandobsoletebadservice

-Buildtechniciancommunity

Consumersurveyandcallcenter

-Setupstandardandprocessofconsumercommunication,includingnegativecomments,regularserviceresultscheck

-Improveservicestandardbasedontechnicianfeedbackandconsumervoice

Servicebrandingandcommercialization

-Workwithbrandingteamtopromoteservicebrandthroughonlineandofflinechannel

-Continuetoaddvaluetoprojectservice,consumerexperience,customervalue,differentiationwithcompetitors,setupproperpriceforserviceandselltoconsumers