客戶服務(wù)客服專員崗位職責(zé)

客戶服務(wù)專員客服專員訂單管理CSRCustomerServiceRepresentativeOrderManagmentCustomerServiceRepresentative

歐美制造公司因業(yè)務(wù)需要新招職位,徐匯區(qū)港匯廣場(chǎng)上班,朝九晚六。要求5年以上相關(guān)工作經(jīng)驗(yàn),同時(shí)接觸過進(jìn)口訂單和出口訂單,有系統(tǒng)操作經(jīng)驗(yàn),英文熟練溝通,工作認(rèn)真仔細(xì),抗壓能力強(qiáng)。

1.公司文化很好,同事都很平易近人。

2.上海辦公室20人左右,公司小而精,接下來(lái)會(huì)有很多業(yè)務(wù)轉(zhuǎn)移到中國(guó)來(lái),公司屬于上升發(fā)展期。

3.需要尋找英文口語(yǔ)熟練溝通,仔細(xì)認(rèn)真有耐心的CSR

4.需要候選人是全日制本科學(xué)歷,積極主動(dòng),能handson做事情

工作職責(zé)概述:

1.收到客戶的訂單系統(tǒng)里下單

2.等美國(guó)工廠收到訂單,排計(jì)劃,美國(guó)那邊貨代會(huì)訂艙

3.收到訂艙信息發(fā)給客戶

4.等船開了之后香港那邊會(huì)做文件的

5.客戶投訴,還有系統(tǒng)這塊也很重要,維護(hù)提意見

6.和船公司開會(huì)評(píng)估服務(wù)

JOBDESCRIPTION

Managethesalesorderprocessfortheassignedmarketareasandcustomers

Responsibility:

?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager

?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers

?Issuenecessarydocuments

Inventorymanagementanddeliveries

Responsibility:

?Orderplanningincollaborationwithproduction,logisticsandsales

?Monitorandoptimizestocklevels

?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments

?MonitorVendorManagedInventory

?Monitorinlandlogisticsrelatedcosts

Creditriskandbillings

Responsibility:

?CheckingCreditLimitsandPastDuereportsbeforeinvoicing

?Assistinginmonthendclosing

Processcustomerfeedback,advisoriesorcomplaints

Responsibility:

?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess

?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout

SalesForecast

Responsibility:

?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers

?Updateactualsalesandcustomerorders

OfficeAdministration

Responsibility:

?Arrangeappointment,travelarrangementandhotelbookings

?OrganizeandassistinExhibitionandlargescalebusinessfunctions

?Managealltheadministrativeworkintheoffice

?Liaisewithvendorsandsuppliers

?Assistintherelocationofpersonnel

Requirements:

?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation

?Strongorganizationskillsandattentiontodetail

?Strongsenseofurgencywhichdrivesresults

?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization

?Creativeproblemsolvingandcriticalthinkingskills

?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules

?Abilitytoworkinateamenvironment

?Dependableandcapableofmulti-tasking

?Strongprioritizationandtimemanagementskills

?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfactionCustomerServiceRepresentative

歐美制造公司因業(yè)務(wù)需要新招職位,徐匯區(qū)港匯廣場(chǎng)上班,朝九晚六。要求5年以上相關(guān)工作經(jīng)驗(yàn),同時(shí)接觸過進(jìn)口訂單和出口訂單,有系統(tǒng)操作經(jīng)驗(yàn),英文熟練溝通,工作認(rèn)真仔細(xì),抗壓能力強(qiáng)。

1.公司文化很好,同事都很平易近人。

2.上海辦公室20人左右,公司小而精,接下來(lái)會(huì)有很多業(yè)務(wù)轉(zhuǎn)移到中國(guó)來(lái),公司屬于上升發(fā)展期。

3.需要尋找英文口語(yǔ)熟練溝通,仔細(xì)認(rèn)真有耐心的CSR

4.需要候選人是全日制本科學(xué)歷,積極主動(dòng),能handson做事情

工作職責(zé)概述:

1.收到客戶的訂單系統(tǒng)里下單

2.等美國(guó)工廠收到訂單,排計(jì)劃,美國(guó)那邊貨代會(huì)訂艙

3.收到訂艙信息發(fā)給客戶

4.等船開了之后香港那邊會(huì)做文件的

5.客戶投訴,還有系統(tǒng)這塊也很重要,維護(hù)提意見

6.和船公司開會(huì)評(píng)估服務(wù)

JOBDESCRIPTION

Managethesalesorderprocessfortheassignedmarketareasandcustomers

Responsibility:

?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager

?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers

?Issuenecessarydocuments

Inventorymanagementanddeliveries

Responsibility:

?Orderplanningincollaborationwithproduction,logisticsandsales

?Monitorandoptimizestocklevels

?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments

?MonitorVendorManagedInventory

?Monitorinlandlogisticsrelatedcosts

Creditriskandbillings

Responsibility:

?CheckingCreditLimitsandPastDuereportsbeforeinvoicing

?Assistinginmonthendclosing

Processcustomerfeedback,advisoriesorcomplaints

Responsibility:

?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess

?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout

SalesForecast

Responsibility:

?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers

?Updateactualsalesandcustomerorders

OfficeAdministration

Responsibility:

?Arrangeappointment,travelarrangementandhotelbookings

?OrganizeandassistinExhibitionandlargescalebusinessfunctions

?Managealltheadministrativeworkintheoffice

?Liaisewithvendorsandsuppliers

?Assistintherelocationofpersonnel

Requirements:

?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation

?Strongorganizationskillsandattentiontodetail

?Strongsenseofurgencywhichdrivesresults

?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization

?Creativeproblemsolvingandcriticalthinkingskills

?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules

?Abilitytoworkinateamenvironment

?Dependableandcapableofmulti-tasking

?Strongprioritizationandtimemanagementskills

?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfaction

篇2:客戶服務(wù)專員助理職位說(shuō)明書

崗位描述:

1、普通工作人員職位,協(xié)助上級(jí)執(zhí)行一般的不需較多工作經(jīng)驗(yàn)的任務(wù);

2、了解客戶需求,對(duì)其購(gòu)買提供專業(yè)咨詢;

3、客戶受理和客戶開通;

4、適當(dāng)處理服務(wù)的故障和客戶的投訴處理,控制消費(fèi)者滿意度的的跟蹤及分析;

5、客戶相關(guān)信息的錄入管理,建立客戶檔案;

6、完成上級(jí)交給的其它事務(wù)性工作。

任職資格:

1、中專以上學(xué)歷,有客戶接待和服務(wù)經(jīng)驗(yàn)者優(yōu)先;

2、普通話標(biāo)準(zhǔn),口齒清楚,聲音甜美,優(yōu)秀的語(yǔ)言表達(dá)能力和溝通能力;

3、較強(qiáng)的應(yīng)變能力、協(xié)調(diào)能力,能獨(dú)立處理緊急問題;

4、良好的服務(wù)意識(shí)、耐心和責(zé)任心,工作積極主動(dòng)。

篇3:客戶服務(wù)專員工作崗位職責(zé)

本文以制度職責(zé)大全客戶服務(wù)專員為例,為大家提供一則客戶服務(wù)專員崗位職責(zé),供各位參考。

客戶服務(wù)中心在后勤管理處領(lǐng)導(dǎo)下,更好地滿足廣大師生員工的要求,積極主動(dòng),認(rèn)真負(fù)責(zé)地做好后勤服務(wù)工作,其主要職責(zé):

1.堅(jiān)持“以人為本、用戶第一”的服務(wù)宗旨,滿腔熱情,微笑服務(wù),辦事認(rèn)真,講求質(zhì)量,提高效率,不推諉搪塞。

2.認(rèn)真接受用戶報(bào)修及情況反映,詳細(xì)記錄,以最快的速度通知有關(guān)單位處理用戶反映的各類問題,并將處理結(jié)果及時(shí)反饋給用戶。

3.經(jīng)常到有關(guān)單位、部門征求對(duì)后勤服務(wù)工作的意見、建議,主動(dòng)給領(lǐng)導(dǎo)當(dāng)好參謀,不斷提高后勤管理(制度職責(zé)大全后勤管理)水平、服務(wù)質(zhì)量。

4.認(rèn)真負(fù)責(zé)、事實(shí)求是地做好對(duì)后勤實(shí)體服務(wù)工作的監(jiān)督、考評(píng)。

5.完成客服經(jīng)理(制度職責(zé)大全經(jīng)理)交辦的其他任務(wù)及有關(guān)事宜。