投訴處理崗泰康在線財產(chǎn)保險股份有限公司泰康在線財產(chǎn)保險股份有限公司,泰康在線,泰康崗位職責(zé):

工作職責(zé):

1、聯(lián)合各事業(yè)部與相關(guān)部門按照統(tǒng)一公司投訴管理相應(yīng)的制度和管理辦法;

2、對接集團相關(guān)投訴管理流程;

3、負(fù)責(zé)客戶疑難問題、投訴問題的案件流轉(zhuǎn)協(xié)調(diào)解決;

4、負(fù)責(zé)與各部門工作人員協(xié)調(diào)事務(wù)解決方案;

5、撰寫客戶投訴調(diào)查報告,及時向監(jiān)管部門反饋客戶投訴調(diào)查報告。

任職資格:

任職要求:

(1)工作能力要求:

1、大學(xué)全日制本科及以上學(xué)歷;

2、具備抗壓能力強,有強烈的責(zé)任心、良好的溝通能力、組織協(xié)調(diào)能力、團隊合作精神;

3、具備較強的Excel使用技巧和文字表達能力。

(2)工作經(jīng)驗要求:

3年以上客戶服務(wù)或保險內(nèi)勤相關(guān)工作經(jīng)驗

(3)所需人才所在領(lǐng)域:

保險客服、保險運營內(nèi)勤

篇2:投訴處理客服崗位職責(zé)

規(guī)則與投訴處理客服無限極無限極(中國)有限公司,無限極,無限極崗位職責(zé):

1.受理規(guī)則類咨詢服務(wù)和客戶投訴處理

2.收集客戶反饋建議并及時傳遞信息給公司

3.落實公司品牌推廣,協(xié)助實施推廣規(guī)則教育,提供顧客關(guān)懷服務(wù)

4.宣揚公司理念,樹立良好形象

任職資格:

1.本科及以上學(xué)歷,兩年以上客服經(jīng)驗

2.良好的溝通能力和較強的抗壓能力,有一定的投訴處理技巧和客戶維系技巧

3.心態(tài)積極、處事靈活,能承受壓力

4.較強的執(zhí)行能力,醫(yī)藥背景優(yōu)先

篇3:客戶投訴處理崗位職責(zé)

客戶服務(wù)/投訴處理/客服專員驛舒達酒店預(yù)訂服務(wù)(上海)有限公司驛舒達酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.

Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?

Thechallengeyouareupfor.

-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-Processthecustomercomplaintswithoptimalsolution

-Maintainandmanagethecustomerdatainthesystem

-Participateinprocessoptimizationproject

Thecommitmentyoubring

-Bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

-Astructured,independentandserviceorientedworkingstyle

-FluencyinEnglish,spokenandwritten

Therewardyouget

-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy

-Plentyofroomforpersonalgrowthandprofessionaldevelopment

-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-Amodernworkingenvironment