總機(jī)-英文培訓(xùn)

㈠禮貌用語(yǔ)

⑴Goodmorning/Goodafternoon/Goodevening/Goodnight

⑵WhatcanIdoforyou/May/CanIhelpyou/HowCanIdoforyou?

⑶Haveanicetrip/Hopeyouhaveaniceday/apleasantday/haveagoodrest。

⑷Waitamoment,please/Holdon,please。/pleaseholdtheline,please。

⑸Gladtomeetyou/Nicetomeetyou。

⑹Thankyouverymuch/Itdoesn’tmatter./You’rewelcome.

⑺E*cuseme/I’msorry

⑻Goupstairs,please/Thisway,please/Turnleft/right/Followme,please

㈡酒店各部門(mén)英文表達(dá)

⑴前廳部FrontOffice

⑵客房部HouseKeeping

⑶餐飲部FoodandBeverageDepartme

⑷銷(xiāo)售部SalesandMarketingDepartment

⑸財(cái)務(wù)部FinancialDepartment

⑹采購(gòu)部PurchasingDepartment

⑺行政部E*ecutiveDepartment

⑻人事部HumanResourcesDepartment

⑼工程部EngineeringDepartment

⑽安保部SecurityDepartment

㈢酒店公共服務(wù)設(shè)施英文表達(dá)

RoomService客房送餐BeautySalon美容美發(fā)

HouseKeeping客房中心LobbyBar大堂吧

FrontDesk前臺(tái)SafetyDepositBo*保險(xiǎn)箱

Concierge禮賓BellMan行李員

BusinessCenter商務(wù)中心LaundryBag洗衣袋

CCTV監(jiān)控中心E*pressService快遞服務(wù)

E*ecutivelounge行政酒廊CollectLaundry收取客衣

EntertainmentService娛樂(lè)設(shè)施Self-Service自助服務(wù)

4SeasonsSelf-Servicerestaurant四季自助餐廳ChineseRestaurant中餐廳

WesternRestaurant西餐廳ConferenceRoom會(huì)議室

CurrencyE*change外幣兌換NightClub夜總會(huì)

IDD(InternationalDirectDial)長(zhǎng)途直撥Sauna桑拿

ShoppingArcade商場(chǎng)SwimmingPool游泳池

LostandFound失物招領(lǐng)ShoeShineService擦鞋服務(wù)

IDD(InternationalDirectDial)國(guó)際直撥

DDD(DomesticDirectDial)國(guó)內(nèi)直撥

㈣房間物品英文表達(dá)

Ashtray煙灰缸Mirror鏡子

Hanger衣架ToiletPaper衛(wèi)生紙

Basket/WelcomeTea歡迎茶壺DeskLamp臺(tái)燈

Tissue紙巾/TissueHolder紙巾盒ClothBrush衣刷

Bathrobe浴袍ShoeShine鞋油

Iron電熨斗/IronBoard電熨斗板OutLet電源插座

Clock/Alarm鬧鐘Closet壁櫥

DVDPlayer播放機(jī)Switch開(kāi)關(guān)

HairDryer吹風(fēng)機(jī)Adaptor插座

InternetLine網(wǎng)線Scissors剪刀

Pillow枕頭PillowCase枕頭套Slipper拖鞋

SafeBo*保險(xiǎn)箱Shaver/Razor剃須刀

RemoteControl遙控器Comb梳子

Umbrella遙控器BodyLotion潤(rùn)膚露

Towel毛巾BathTub浴缸

BedCover床罩BodyTowel浴巾

BathFoam沐浴液Toothpaste牙膏

SoapDish皂盒MineralWater礦泉水

ToiletBowl馬桶BedSideTable床頭柜

Quilt被子Mattress床墊

FacialTissue面巾紙ElectricKettle電熱水壺

㈤總機(jī)常用電話(huà)接聽(tīng)英文表達(dá)

一接聽(tīng)用語(yǔ)

1Holdon,please

請(qǐng)稍等!

2Thelineisbusy,pleasecallbacklater。

對(duì)不起,電話(huà)占線,請(qǐng)您稍后再撥。

3There’snoanswer,Wouldyouliketoleaveamessage

電話(huà)沒(méi)人接,您是否需要留言

4Whowouldyouliketospeakto

請(qǐng)問(wèn)您找那位

5Sorry,there'snoguestwiththatname。

對(duì)不起,沒(méi)有這個(gè)姓名的客人

6Wouldyouliketorepeatthenumber?

請(qǐng)您再說(shuō)一遍好嗎

7Couldyouspeakalittlelouder,please

請(qǐng)您大聲一點(diǎn)好嗎:

8Couldyouspeakslowly,please?

請(qǐng)說(shuō)慢一點(diǎn)!

9如遇對(duì)方撥錯(cuò)號(hào)碼:

I'mafraidyoudialthewrongnumber.hereis**hoteloperator

恐怕您撥錯(cuò)了號(hào)碼,這里是***酒店總機(jī)。

10外線來(lái)電詳細(xì)問(wèn)詢(xún)時(shí):

I'llputyouthroughtotheinformationdesk

我將幫您把電話(huà)轉(zhuǎn)到問(wèn)訊處;

11來(lái)電方需要留言:

A、Couldyoupleasegivemethemessage,sir/madam?

請(qǐng)告訴我您的留言?xún)?nèi)容

B、Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.

請(qǐng)放心,我一定將您的意思轉(zhuǎn)達(dá)給*先生/小姐,謝謝您的來(lái)電,再見(jiàn)!

篇2:酒店總機(jī)英語(yǔ)培訓(xùn)及技巧

酒店總機(jī)常用英語(yǔ)及技巧一、接聽(tīng)外線電話(huà):

01、電話(huà)鈴響三聲接起,中英文清晰報(bào)出酒店名稱(chēng):

您好,昆明電信國(guó)際技術(shù)交流中心!

Goodmorning,

02、轉(zhuǎn)接時(shí),對(duì)來(lái)電方:

請(qǐng)稍等!

Holdon,please!

03、電話(huà)占線時(shí):

對(duì)不起,電話(huà)占線,請(qǐng)您稍后再撥。

Sorry,thelineisbusy.pleasecallbacklater!

04、轉(zhuǎn)入電話(huà)無(wú)人接時(shí):

電話(huà)沒(méi)人接,您是否需要留言

There'snoanswer,Wouldyouliketoleaveamessage?

05、轉(zhuǎn)入客房電話(huà):

A、請(qǐng)問(wèn)您找那位

Whowouldyouliketospeakto?

B、對(duì)不起,沒(méi)有這個(gè)姓名的客人。

Sorry,there'snoguestwiththatname

C、您能告訴我他是住客還是訪客

E*cusemeforaskingbutisheavisitororahotelguest?

05、內(nèi)容沒(méi)聽(tīng)清或不確定時(shí):

A、請(qǐng)您再說(shuō)一遍好嗎

Wouldyouliketorepeatthenumber?

B、請(qǐng)您大聲一點(diǎn)好嗎:

Couldyouspeakalittlelouder,please

C、請(qǐng)說(shuō)慢一點(diǎn)!

Couldyouspeakslowly,please?

07、對(duì)方撥錯(cuò)號(hào)碼:

恐怕您撥錯(cuò)了號(hào)碼,這里是***酒店總機(jī)。

I'mafraidyoudialthewrongnumber.hereis**hoteloperator;

08、外線來(lái)電詳細(xì)問(wèn)詢(xún)時(shí):

我將幫您把電話(huà)轉(zhuǎn)到問(wèn)訊處;

I'llputyouthroughtotheinformationdesk

09、來(lái)電方需要留言:

A、請(qǐng)告訴我您的留言?xún)?nèi)容;

Couldyoupleasegivemethemessage,sir/madam?

B、請(qǐng)放心,我一定將您的意思轉(zhuǎn)達(dá)給*先生/小姐,謝謝您的來(lái)電,再見(jiàn)!

Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.

二、酒店住店客人的叫醒受理:

01、能告訴我您的姓名和房號(hào)嗎

MayIhaveyournameandyourroomnumber,please?

02、您需要什么時(shí)間的叫醒

Couldyoutellmewhattimewouldyouliketogetup?

03、我重復(fù)一遍您的房號(hào)和叫醒時(shí)間,好嗎

MayIrepeatyourroomnumberandthetime,sir/madam?

04、早上好(中午、晚上好),先生/女士,這是您的叫醒電話(huà),祝您過(guò)得愉快!

Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,

Haveagooddaytoyou(haveaniceday)!

三、接酒店?duì)I業(yè)區(qū),后臺(tái)區(qū),辦公室電話(huà):

OPERATOR,您好,總機(jī)!

四、住客電話(huà)詢(xún)問(wèn):

01、內(nèi)線電話(huà)免費(fèi)。

Thereisnochargeforin-housecall

02、您能直撥電話(huà)。

Youcanmakeadial-directcall

03、我們酒店設(shè)有國(guó)際直撥和國(guó)內(nèi)直撥電話(huà)系統(tǒng),如果您要撥打國(guó)際直撥電話(huà),請(qǐng)您撥***,如果您要撥?chē)?guó)內(nèi)直撥電話(huà),請(qǐng)撥***,如果您還有其它需要幫忙的,請(qǐng)打電話(huà)給我們,我們會(huì)盡力而為;

WehavegotDDDandIDDsysteminourhotel,ifyouwanttomakeaDDD,youcandial***,andifyouwanttomakeaIDD,youcandial***.ifyouhaveanythingelse,youcancallusagain,wewillhelpyou,sir/madam

04、我會(huì)立刻為您查找,然后打電話(huà)給您;

I'llcheckimmediatelyandcallyoubackinamoment

05、請(qǐng)稍等一會(huì)兒好嗎我馬上為您查找;

Wouldyoumindwaitingaminute,I'llcheckitforyourightnow

五、代客人接國(guó)際,國(guó)內(nèi)長(zhǎng)途;

01、您能告訴我您要撥打的電話(huà)是自付電話(huà),受付電話(huà)或是信用卡付費(fèi)電話(huà)嗎

Couldyoupleasetellmetheformofpayment,isitapaycall,collectcallorcreditcardcall,sir/madam?

02、請(qǐng)問(wèn)這是自己付費(fèi)還是對(duì)方付費(fèi)電話(huà)

Isthisapaidcallorcollectcall?

03、您能告訴我電話(huà)的國(guó)家代碼,地區(qū)代碼和電話(huà)號(hào)碼嗎

Couldyoupleasetellmecountrycode,theareacodeandtelephonenumber,sir/madam?

04、您能告訴我您要打的是叫人電話(huà)還是叫號(hào)電話(huà)嗎

Couldyoupleasetellmewhatkindcallwouldlike:apersontopersonorstationtostationcall,sir/madam?

05、您能告訴我對(duì)方的電話(huà)嗎

Couldyoupleasetellmewhoareyouwanttospeak?

06、能告訴我您的名字是怎么拼的嗎

Couldyoupleasespellyourname?

篇3:總機(jī)英語(yǔ)培訓(xùn)

外線電話(huà)的處理

『對(duì)話(huà)精華』

CouldyouputmethroughtoRoom#2614,please?

請(qǐng)幫我接通2614號(hào)房好嗎

I’dliketospeakwithMr.Bramley.

我想請(qǐng)布蘭雷先生聽(tīng)電話(huà)。

Dialogue1

C:IsthisthePresidentHotel?

Speaking.(Yes,itis.)MayIhelpyou?

C:Yes.CouldyouputmethroughtoRoom#2614,please?

Certainly,sir.Justamoment,please.

Dialogue2

C:I’dliketospeakwithMr.Bramley.

Isheahotelguest,sir?

C:Yes.

Howdoyouspellhisname,please?

C:B,R,A,M,L,E,Y.

Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.

客房沒(méi)有人回應(yīng)時(shí)

『對(duì)話(huà)精華』

I’mafraidthereisnoreplyfromRoom#3510.3510號(hào)房恐怕沒(méi)人接電話(huà)。

Couldyoutryagain?請(qǐng)?jiān)僭囈淮魏脝?/p>

Dialogue

C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.

C:Couldyoutryagain?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?

C:Yes,I’lldothat.

I’llconnectyouwiththeMessageDesk.Justamoment,please.

廣播呼叫客人

『對(duì)話(huà)精華』

Wouldyouliketoleaveamessage.您要留話(huà)嗎

Couldyoupagehimforme?請(qǐng)幫我廣播叫他好嗎

Dialogue

C:IsthistheHolidayHotel?

Speaking.MayIhelpyou?

C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?

Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?

C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?

Certainly,sir.Wheredoyouthinkhewillbe?

C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?

Doyouknowwhichrestaurantheislikelytobein?

C:I’venoidea.

I’mafraidwecanonlypagethepublicplaces.

C:Fine.Dothatthen,please!

MayIhavehisfullname?

C:TomMercer.

Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?

PagingMr.TomMercer,PagingMr.TomMercer.

PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.

被呼叫客人沒(méi)有回應(yīng)時(shí)

『對(duì)話(huà)精華』

WehavepagedMr.Mercerbuthedidn’tpickupthephone.

我們已呼叫過(guò)馬撒先生了,但是他沒(méi)有打電話(huà)過(guò)來(lái)。

Couldyoutrythere,please?請(qǐng)?jiān)囋嚹膬汉脝?/p>

Dialogue

I’mverysorrytohavepagedMr.Mercerbuthedidnotpickupthephone.Shallwetryagain.

C:Yes.I’vejustremembered.HemightbeintheGardenLounge.Couldyoutrythere,please?

Certainly,sir.I’llconnectyouwiththeGardenLounge.

抵達(dá)時(shí)外線電話(huà)已掛斷

『對(duì)話(huà)精華』

I’mafraidyourpartywascutoff.

對(duì)方恐怕已經(jīng)掛斷了。

Didhegivehisname?他有沒(méi)有留下名字

I’mverysorrywecouldn’thelpyou.非常抱歉我們無(wú)能為力。

Dialogue

(Operatorspeakstopagedguest)

Mr.Mercer?TherewasacallforyoubutI’mafraidyourpartywascutoff.

G:That’sanuisance!Didhegivehisname?

I’mafraidnot,sir.I’mverysorrywecouldn’thelpyou.

G:Itcouldn’tbehelped.Thanksanyway.

You’rewelcome,sir.

客房間的通話(huà)與外線電話(huà)

『對(duì)話(huà)精華』

I’dliketocallmyfriendinhisroom?

我想打電話(huà)到朋友的房間。

Pleasedial60andthentheroomnumber.

請(qǐng)先撥60再撥房間號(hào)碼。

Dialogue

ThisistheOperator.MayIhelpyou?

G:Yes.I’dliketocallmyfriendinhisroom.WhatshallIdo?

Doyouknowtheroomnumber,sir?

G:Yes,It’s#814.

For3digitroomsintheMainBuilding,pleasedial60andthentheroomnumber.

G:Isee,well,whataboutoutsidecalls?

ForcallsinsideBeijing,pleasedial0firstandthenthenumber.

G:WhataboutoutsideBeijing?I’dliketocallTianjin.

ForcallsoutsideBeijing,pleasedial0andthentheareacodeandnumber.

G:Fine.Thanksalot.

You’rewelcome,sir.

早晨叫醒電話(huà)

『對(duì)話(huà)精華』

I’dliketobewokenuptomorrowmorning.明天早上想請(qǐng)你叫我起床。

Atwhattime?幾點(diǎn)呢

Dialogue

ThisistheOperator.MayIhelpyou?

G:Yes,I’dliketobewokenuptomorrowmorning.

Certainly,sir.Atwhattime?

G:Ataround7:30a.m.

Wehaveacomputerwakeupservice.Pleasedial5firstandthenthetime.For7:30a.m.dial5andthen0730forthetime.Theremustbefivedigitsinthefinalnumber.

G:50730.Isee.

That’sright,sir.Ourcomputerwillrecordthetimeandyourroomnumber.

G:Thankyou.

You’rewelcome,sir.Haveagoodnight.

代理通話(huà)服務(wù)

『對(duì)話(huà)精華』

Couldyouplacethecallforme?能不能幫我打這通電話(huà)呢

Whatnumberareyoucalling,please?請(qǐng)問(wèn)您要打幾號(hào)

Dialogue

G:Operator.I’vetriedcallinganumberinBeijingbutIcan’tunderstandwhatthey’resaying.Couldyouplacethecallforme?

Certainly,sir.I’dbegladtohelpyou.Whatnumberareyoucalling,please?

G:6433-8251.

Isthisacompanynumberoraprivatenumber?

G:Acompanyone.

MayIhavethenameofthecompany,please?

G:Yes,it’stheHer-hanEngineeringCompany.

Whowouldyouliketospeakto,please?

G:Mr.WangoftheSalesDepartment.

Doyouknowhisextensionnumberorhisname?

G:NottheextensionnumberbutIthing/khisnameisMing-uei.

MayIhaveyournameandroomnumber,please?

G:Yes,mynameisRobbinsandI’minRoom#724.

Thankyou.Couldyouhangup,please,andI’llcallyouback?

越洋收聽(tīng)人付費(fèi)電話(huà)

『對(duì)話(huà)精華』

Isthisapaidcall?這是已付費(fèi)電話(huà)嗎

It’scollect.這是接聽(tīng)人付費(fèi)的電話(huà)。

Dialogue

IThisisBombaycalling.IhaveacallforMr.TomSmith.

BombayforMr.TomSmith.Doyouknowhisroomnumber,please?

IYes,it’s#3820.

Thankyou.Isthisapaidcall?

IIT’Scollect.

MayIknowwhoiscalling,please?

IYes.PradipPatel.

Howdoyouspellthat,please?

IPakistanP,AmericaA,TokyoT,EnglandE,LondonL.

Mr.PradipPatel.Thankyou.Justamoment,please.

(callsRoom#3820)

MayIspeaktoMr.TomSmith,please?

G:Speaking.WhatcanIdoforyou?

ThisistheHotelOperator.IhaveacollectcallfromMr.PradipPatelinBombay.Willyouacceptthecharges?

G:Yes,ofcourse.

Thankyou.Couldyouholdtheline,please?

(SpeakstotheinternationalOperator)

Hello.Mr.Smithwillacceptthecall.Couldyougivemeyouroperatornumber,please?

IYes,it’s23.

Thankyou.Mynumberis54.Couldyougivemethetimeandthechargesafterthecall,please?

IYes,ofcourse.

Thankyou.Goahead,please.

越洋叫人電話(huà)

『對(duì)話(huà)精華』

I’dliketomakeaninternationalcall?

我想打一通國(guó)際電話(huà)。

Aperson-topersonorastationcall,sir?

先生,您打叫人或是叫號(hào)電話(huà)呢

Dialogue

G:Hello.Operator?

Speaking.MayIhelpyou?

G:Yes.I’dliketomakeaninternationalcall.

Certainly,sir.Whichcountryareyoucalling?

G:Switzerland.

Isthisapaidcall?

G:Yes.

Aperson-to-personorastationcall,sir?

G:Person-to-person.

Couldyoutellmetheparty’sfullnameandtelephone,please?

G:Yes,it’sGracePereiraandthenumberisLausanne49860.

Mrs.GracePereiraatLausanne,49860.

G:That’sright.

MayIhaveyournameandroomnumber,please?

G:Yes,it’sZacharyandI’minRoom#834.

Mr.ZacharyinRoom#834.

G:That’sright.

Couldyouhangup,pleaseandwewillcallyouback?

MayIspeaktoMr.Zachary,please?

G:Zachary,speaking.

ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.

直撥叫號(hào)電話(huà)

『對(duì)話(huà)精華』

Youmaycalldirectfromyourroom,sir.

先生,您可以直接由客房打出去。

ThecountrycodesarelistedintheServiceDirectoryinyourroom.

國(guó)家代號(hào)列在您房間里的服務(wù)指南上。

Dialogue

ThisistheHotelOperator.MayIhelpyou?

G:Yes.I’dliketomakeanoverseascall?

Youmaycalldirectfromyourroom,sir.Itischeaperthanbookingitthroughtheoperator.

G:Oh.Ididn’tknowthat.

ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial17908beforethecountrycodeandnumber.Pleasedonotdial0beforetheentirenumberasyouwouldforanoutsidecall.

G:Isee.17908andthencountrycode,areacodeandnumber.

That’sright,sir.

G:Thankyouverymuch.

You’rewelcome,sir.

國(guó)際電話(huà)費(fèi)用

『對(duì)話(huà)精華』

CouldyoutellmetheratesforcallstotheStates?

能不能告訴我打電話(huà)到美國(guó)的費(fèi)用呢

ForthemainlandU.S.A?打美國(guó)本土嗎

Dialogue

G:Operator.CouldyoutellmetheratesforcallstotheStates?

Certainly,sir.ForthemainlandU.S.A?

G:No.It’sHonolulu.

Justamoment,please.I’llcheckitforyou…Thankyouforwaiting,sir.Athreeminutesperson-to-personcallisRMB28onweekdaysandRMB21onSundays.AstationcallisRMB24onweekdaysandRMB18onSundays.Foreachadditionalminute,thechargeisRMB4.

G:Isthereaspecialnightrate?

NotifyougothroughtheOperator,sir.

抱怨線路有雜音

『對(duì)話(huà)精華』

Dialogue

G:Operator.I’vejustmadeacalltoLosAngelesbutIcouldn’thearanything.I’mnotgoingtopayforthecall!

Isee,sir.Howlongwasyourcall?

G:Twominutesatthemost.

Ourcomputershowsthatyouspokeforfourminutesandthirtyseconds,sir.ShallIconnectyouwiththeInternationalOperator?

G:No,that’sallright.