酒店總機英語對話培訓
酒店電話英語培訓資料
外線電話的處理
『對話精華』
CouldyouputmethroughtoRoom#2614,please?
請幫我接通2614號房好嗎
I’dliketospeakwithMr.Bramley.
我想請布蘭雷先生聽電話。
Dialogue1
C:IsthisthePresidentHotel?
Speaking.(Yes,itis.)MayIhelpyou?
C:Yes.CouldyouputmethroughtoRoom#2614,please?
Certainly,sir.Justamoment,please.
Dialogue2
C:I’dliketospeakwithMr.Bramley.
Isheahotelguest,sir?
C:Yes.
Howdoyouspellhisname,please?
C:B,R,A,M,L,E,Y.
Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.
客房沒有人回應時
『對話精華』
I’mafraidthereisnoreplyfromRoom#3510.3510號房恐怕沒人接電話。
Couldyoutryagain?請再試一次好嗎
Dialogue
C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.
C:Couldyoutryagain?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?
C:Yes,I’lldothat.
I’llconnectyouwiththeMessageDesk.Justamoment,please.
廣播呼叫客人
『對話精華』
Wouldyouliketoleaveamessage.您要留話嗎
Couldyoupagehimforme?請幫我廣播叫他好嗎
Dialogue
C:IsthistheHolidayHotel?
Speaking.MayIhelpyou?
C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?
Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?
C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?
Certainly,sir.Wheredoyouthinkhewillbe?
C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?
Doyouknowwhichrestaurantheislikelytobein?
C:I’venoidea.
I’mafraidwecanonlypagethepublicplaces.
C:Fine.Dothatthen,please!
MayIhavehisfullname?
C:TomMercer.
Mr.TomMercer.Thaankyou,sir.Couldyouholdtheline,please?
PagingMr.TomMercer,PagingMr.TomMercer.
PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.
篇2:酒店總機英語培訓及技巧
酒店總機常用英語及技巧一、接聽外線電話:
01、電話鈴響三聲接起,中英文清晰報出酒店名稱:
您好,昆明電信國際技術交流中心!
Goodmorning,
02、轉接時,對來電方:
請稍等!
Holdon,please!
03、電話占線時:
對不起,電話占線,請您稍后再撥。
Sorry,thelineisbusy.pleasecallbacklater!
04、轉入電話無人接時:
電話沒人接,您是否需要留言
There'snoanswer,Wouldyouliketoleaveamessage?
05、轉入客房電話:
A、請問您找那位
Whowouldyouliketospeakto?
B、對不起,沒有這個姓名的客人。
Sorry,there'snoguestwiththatname
C、您能告訴我他是住客還是訪客
E*cusemeforaskingbutisheavisitororahotelguest?
05、內容沒聽清或不確定時:
A、請您再說一遍好嗎
Wouldyouliketorepeatthenumber?
B、請您大聲一點好嗎:
Couldyouspeakalittlelouder,please
C、請說慢一點!
Couldyouspeakslowly,please?
07、對方撥錯號碼:
恐怕您撥錯了號碼,這里是***酒店總機。
I'mafraidyoudialthewrongnumber.hereis**hoteloperator;
08、外線來電詳細問詢時:
我將幫您把電話轉到問訊處;
I'llputyouthroughtotheinformationdesk
09、來電方需要留言:
A、請告訴我您的留言內容;
Couldyoupleasegivemethemessage,sir/madam?
B、請放心,我一定將您的意思轉達給*先生/小姐,謝謝您的來電,再見!
Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.
二、酒店住店客人的叫醒受理:
01、能告訴我您的姓名和房號嗎
MayIhaveyournameandyourroomnumber,please?
02、您需要什么時間的叫醒
Couldyoutellmewhattimewouldyouliketogetup?
03、我重復一遍您的房號和叫醒時間,好嗎
MayIrepeatyourroomnumberandthetime,sir/madam?
04、早上好(中午、晚上好),先生/女士,這是您的叫醒電話,祝您過得愉快!
Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,
Haveagooddaytoyou(haveaniceday)!
三、接酒店營業區,后臺區,辦公室電話:
OPERATOR,您好,總機!
四、住客電話詢問:
01、內線電話免費。
Thereisnochargeforin-housecall
02、您能直撥電話。
Youcanmakeadial-directcall
03、我們酒店設有國際直撥和國內直撥電話系統,如果您要撥打國際直撥電話,請您撥***,如果您要撥國內直撥電話,請撥***,如果您還有其它需要幫忙的,請打電話給我們,我們會盡力而為;
WehavegotDDDandIDDsysteminourhotel,ifyouwanttomakeaDDD,youcandial***,andifyouwanttomakeaIDD,youcandial***.ifyouhaveanythingelse,youcancallusagain,wewillhelpyou,sir/madam
04、我會立刻為您查找,然后打電話給您;
I'llcheckimmediatelyandcallyoubackinamoment
05、請稍等一會兒好嗎我馬上為您查找;
Wouldyoumindwaitingaminute,I'llcheckitforyourightnow
五、代客人接國際,國內長途;
01、您能告訴我您要撥打的電話是自付電話,受付電話或是信用卡付費電話嗎
Couldyoupleasetellmetheformofpayment,isitapaycall,collectcallorcreditcardcall,sir/madam?
02、請問這是自己付費還是對方付費電話
Isthisapaidcallorcollectcall?
03、您能告訴我電話的國家代碼,地區代碼和電話號碼嗎
Couldyoupleasetellmecountrycode,theareacodeandtelephonenumber,sir/madam?
04、您能告訴我您要打的是叫人電話還是叫號電話嗎
Couldyoupleasetellmewhatkindcallwouldlike:apersontopersonorstationtostationcall,sir/madam?
05、您能告訴我對方的電話嗎
Couldyoupleasetellmewhoareyouwanttospeak?
06、能告訴我您的名字是怎么拼的嗎
Couldyoupleasespellyourname?
篇3:總機英語培訓
外線電話的處理
『對話精華』
CouldyouputmethroughtoRoom#2614,please?
請幫我接通2614號房好嗎
I’dliketospeakwithMr.Bramley.
我想請布蘭雷先生聽電話。
Dialogue1
C:IsthisthePresidentHotel?
Speaking.(Yes,itis.)MayIhelpyou?
C:Yes.CouldyouputmethroughtoRoom#2614,please?
Certainly,sir.Justamoment,please.
Dialogue2
C:I’dliketospeakwithMr.Bramley.
Isheahotelguest,sir?
C:Yes.
Howdoyouspellhisname,please?
C:B,R,A,M,L,E,Y.
Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.
客房沒有人回應時
『對話精華』
I’mafraidthereisnoreplyfromRoom#3510.3510號房恐怕沒人接電話。
Couldyoutryagain?請再試一次好嗎
Dialogue
C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.
C:Couldyoutryagain?
Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?
C:Yes,I’lldothat.
I’llconnectyouwiththeMessageDesk.Justamoment,please.
廣播呼叫客人
『對話精華』
Wouldyouliketoleaveamessage.您要留話嗎
Couldyoupagehimforme?請幫我廣播叫他好嗎
Dialogue
C:IsthistheHolidayHotel?
Speaking.MayIhelpyou?
C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?
Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?
C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?
Certainly,sir.Wheredoyouthinkhewillbe?
C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?
Doyouknowwhichrestaurantheislikelytobein?
C:I’venoidea.
I’mafraidwecanonlypagethepublicplaces.
C:Fine.Dothatthen,please!
MayIhavehisfullname?
C:TomMercer.
Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?
PagingMr.TomMercer,PagingMr.TomMercer.
PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.
被呼叫客人沒有回應時
『對話精華』
WehavepagedMr.Mercerbuthedidn’tpickupthephone.
我們已呼叫過馬撒先生了,但是他沒有打電話過來。
Couldyoutrythere,please?請試試哪兒好嗎
Dialogue
I’mverysorrytohavepagedMr.Mercerbuthedidnotpickupthephone.Shallwetryagain.
C:Yes.I’vejustremembered.HemightbeintheGardenLounge.Couldyoutrythere,please?
Certainly,sir.I’llconnectyouwiththeGardenLounge.
抵達時外線電話已掛斷
『對話精華』
I’mafraidyourpartywascutoff.
對方恐怕已經掛斷了。
Didhegivehisname?他有沒有留下名字
I’mverysorrywecouldn’thelpyou.非常抱歉我們無能為力。
Dialogue
(Operatorspeakstopagedguest)
Mr.Mercer?TherewasacallforyoubutI’mafraidyourpartywascutoff.
G:That’sanuisance!Didhegivehisname?
I’mafraidnot,sir.I’mverysorrywecouldn’thelpyou.
G:Itcouldn’tbehelped.Thanksanyway.
You’rewelcome,sir.
客房間的通話與外線電話
『對話精華』
I’dliketocallmyfriendinhisroom?
我想打電話到朋友的房間。
Pleasedial60andthentheroomnumber.
請先撥60再撥房間號碼。
Dialogue
ThisistheOperator.MayIhelpyou?
G:Yes.I’dliketocallmyfriendinhisroom.WhatshallIdo?
Doyouknowtheroomnumber,sir?
G:Yes,It’s#814.
For3digitroomsintheMainBuilding,pleasedial60andthentheroomnumber.
G:Isee,well,whataboutoutsidecalls?
ForcallsinsideBeijing,pleasedial0firstandthenthenumber.
G:WhataboutoutsideBeijing?I’dliketocallTianjin.
ForcallsoutsideBeijing,pleasedial0andthentheareacodeandnumber.
G:Fine.Thanksalot.
You’rewelcome,sir.
早晨叫醒電話
『對話精華』
I’dliketobewokenuptomorrowmorning.明天早上想請你叫我起床。
Atwhattime?幾點呢
Dialogue
ThisistheOperator.MayIhelpyou?
G:Yes,I’dliketobewokenuptomorrowmorning.
Certainly,sir.Atwhattime?
G:Ataround7:30a.m.
Wehaveacomputerwakeupservice.Pleasedial5firstandthenthetime.For7:30a.m.dial5andthen0730forthetime.Theremustbefivedigitsinthefinalnumber.
G:50730.Isee.
That’sright,sir.Ourcomputerwillrecordthetimeandyourroomnumber.
G:Thankyou.
You’rewelcome,sir.Haveagoodnight.
代理通話服務
『對話精華』
Couldyouplacethecallforme?能不能幫我打這通電話呢
Whatnumberareyoucalling,please?請問您要打幾號
Dialogue
G:Operator.I’vetriedcallinganumberinBeijingbutIcan’tunderstandwhatthey’resaying.Couldyouplacethecallforme?
Certainly,sir.I’dbegladtohelpyou.Whatnumberareyoucalling,please?
G:6433-8251.
Isthisacompanynumberoraprivatenumber?
G:Acompanyone.
MayIhavethenameofthecompany,please?
G:Yes,it’stheHer-hanEngineeringCompany.
Whowouldyouliketospeakto,please?
G:Mr.WangoftheSalesDepartment.
Doyouknowhisextensionnumberorhisname?
G:NottheextensionnumberbutIthing/khisnameisMing-uei.
MayIhaveyournameandroomnumber,please?
G:Yes,mynameisRobbinsandI’minRoom#724.
Thankyou.Couldyouhangup,please,andI’llcallyouback?
越洋收聽人付費電話
『對話精華』
Isthisapaidcall?這是已付費電話嗎
It’scollect.這是接聽人付費的電話。
Dialogue
IThisisBombaycalling.IhaveacallforMr.TomSmith.
BombayforMr.TomSmith.Doyouknowhisroomnumber,please?
IYes,it’s#3820.
Thankyou.Isthisapaidcall?
IIT’Scollect.
MayIknowwhoiscalling,please?
IYes.PradipPatel.
Howdoyouspellthat,please?
IPakistanP,AmericaA,TokyoT,EnglandE,LondonL.
Mr.PradipPatel.Thankyou.Justamoment,please.
(callsRoom#3820)
MayIspeaktoMr.TomSmith,please?
G:Speaking.WhatcanIdoforyou?
ThisistheHotelOperator.IhaveacollectcallfromMr.PradipPatelinBombay.Willyouacceptthecharges?
G:Yes,ofcourse.
Thankyou.Couldyouholdtheline,please?
(SpeakstotheinternationalOperator)
Hello.Mr.Smithwillacceptthecall.Couldyougivemeyouroperatornumber,please?
IYes,it’s23.
Thankyou.Mynumberis54.Couldyougivemethetimeandthechargesafterthecall,please?
IYes,ofcourse.
Thankyou.Goahead,please.
越洋叫人電話
『對話精華』
I’dliketomakeaninternationalcall?
我想打一通國際電話。
Aperson-topersonorastationcall,sir?
先生,您打叫人或是叫號電話呢
Dialogue
G:Hello.Operator?
Speaking.MayIhelpyou?
G:Yes.I’dliketomakeaninternationalcall.
Certainly,sir.Whichcountryareyoucalling?
G:Switzerland.
Isthisapaidcall?
G:Yes.
Aperson-to-personorastationcall,sir?
G:Person-to-person.
Couldyoutellmetheparty’sfullnameandtelephone,please?
G:Yes,it’sGracePereiraandthenumberisLausanne49860.
Mrs.GracePereiraatLausanne,49860.
G:That’sright.
MayIhaveyournameandroomnumber,please?
G:Yes,it’sZacharyandI’minRoom#834.
Mr.ZacharyinRoom#834.
G:That’sright.
Couldyouhangup,pleaseandwewillcallyouback?
MayIspeaktoMr.Zachary,please?
G:Zachary,speaking.
ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.
直撥叫號電話
『對話精華』
Youmaycalldirectfromyourroom,sir.
先生,您可以直接由客房打出去。
ThecountrycodesarelistedintheServiceDirectoryinyourroom.
國家代號列在您房間里的服務指南上。
Dialogue
ThisistheHotelOperator.MayIhelpyou?
G:Yes.I’dliketomakeanoverseascall?
Youmaycalldirectfromyourroom,sir.Itischeaperthanbookingitthroughtheoperator.
G:Oh.Ididn’tknowthat.
ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial17908beforethecountrycodeandnumber.Pleasedonotdial0beforetheentirenumberasyouwouldforanoutsidecall.
G:Isee.17908andthencountrycode,areacodeandnumber.
That’sright,sir.
G:Thankyouverymuch.
You’rewelcome,sir.
國際電話費用
『對話精華』
CouldyoutellmetheratesforcallstotheStates?
能不能告訴我打電話到美國的費用呢
ForthemainlandU.S.A?打美國本土嗎
Dialogue
G:Operator.CouldyoutellmetheratesforcallstotheStates?
Certainly,sir.ForthemainlandU.S.A?
G:No.It’sHonolulu.
Justamoment,please.I’llcheckitforyou…Thankyouforwaiting,sir.Athreeminutesperson-to-personcallisRMB28onweekdaysandRMB21onSundays.AstationcallisRMB24onweekdaysandRMB18onSundays.Foreachadditionalminute,thechargeisRMB4.
G:Isthereaspecialnightrate?
NotifyougothroughtheOperator,sir.
抱怨線路有雜音
『對話精華』
Dialogue
G:Operator.I’vejustmadeacalltoLosAngelesbutIcouldn’thearanything.I’mnotgoingtopayforthecall!
Isee,sir.Howlongwasyourcall?
G:Twominutesatthemost.
Ourcomputershowsthatyouspokeforfourminutesandthirtyseconds,sir.ShallIconnectyouwiththeInternationalOperator?
G:No,that’sallright.