職位描述：

職責描述：

?DirectlymanageeachserviceDepotmanagers(BEIJING,SHANGHAIandSHENZHEN),coordinatewithMVS(Multi-VendorServices)andCSR(CustomerServiceRepresentative)managerstoimprove/sustainaworld-classlevelQuality,Delivery,CostandInventoryperformancesinthemarket.

?Continuouslyusing/applyingFBS(FORTIVEBUSINESSSYSTEM)ineverycorneroftheOPSteam.Improvetheperformanceandcapabilitiesofcurrentrepairandcalibrationoperations,bothwithintheServiceDepotsandatcustomersites.

?Beresponsibleforconsistentlymeetingdemandingperformancemetrics,suchasshortturnaroundtimesandhigh-qualitylevels,toincreasecustomersatisfactionandloyaltywhileatthesametimeimprovingproductivity.

?WorkwithCustomers(bothinternalandexternalcustomers),AccountManagers,andtheCustomerCallCentertogrowrevenuesandmeetsalesplans.

?Establishandmanagenewservicedepotsasnecessarytogrowtheservicebusiness,particularlypermanentdepotsatcustomersites.

?WorkwithworldwideCustomerServiceManagementtodesign,develop,anddeployworldwidepolicies,processes,andprocedurestoimprovecustomersatisfaction,increasecompetitiveadvantage,andexpandservicecapabilitiestocoverbroadersetsofequipment

?RepresenttheChinaregiononworldwidecross-functionalteamsrelativetocorporateinitiativesandprojects.Inparticular:

a.Responsibleforbranchadherencetoqualitystandards,customerservicecommitments,newbusinesspursuits,andsupportofmarketdevelopmenteffortsandsales

b.MaintainafullycompliantQualityAssuranceSystembasedonthecompany’sQualityManual,accreditingbodyrequirements,anduniquecustomerrequirements

c.Ensurethehighestlevelofserviceisprovidedtocustomersinthemostcost-effectivemanner

d.Providedirectcustomerinterfaceinsupportofquality,customerservice,salesandmarketingobjectives.Participatesinsalesandmarketingplanningactivitiesandhelpsdevelopandsupportnationalstrategies

e.Evaluatetheresultsoftestsand/orcalibrationsandevaluateormodifycalibrationmethodsdependinguponexpertise

f.Prepareannualbudgets,reviewandauthorizebranchexpenditures,monitorfinancialperformanceandprovidecorrectiveactionplansforunfavorablevariances

g.Defineoperationalgoalsandobjectivesdesignedtocontinuallyimprovebranchperformanceandreachannualtargets

h.Maintaintechnicalcompetenceofstaffandensurethatemergingtechnologyisincorporatedintothebranchbodyofknowledge

i.Determinebranchstaffingrequirements,definespecificjobrequirementsandsubmitsrecommendationsforreviewsandauthorization.

j.Interviewandhiresuitablecandidates,enforcecompanyrulesandregulations,coachemployees,appraiseperformanceandapprovechangestopay

k.Defineequipmentacquisitionandmaintenancerequirements

l.Preparecapitalspendingplansandbudgetsasrequiredandadministersdesignatedcapitalprojects

m.Approveallequipmentpurchasesandcontractsforsuppliesandservices

n.Participateinlongandshort-termbusinessplanning

職位要求：

?BSdegreeinEngineering

?Astrongbelieverof“WinningasAteam”,ExcellentMandarinandEnglishcommunicationskills.

?Solidoperationsmanagementbackgroundwithdemonstratedsuccessinimplementingleanmanufacturingtools,ideallyincludingworkingwithserviceteamsinasimilarlysizedorganization,demonstratingexcellentteamwork,passionfortheworkandexceptionalleadershipandcustomer-focusedskills

?Driventoimproveprocessesandtools,whichenableserviceengineerstoenhancethecustomerexperience

?Highlyorganized,flexible,andaself-starterwhohasexcellentproblem-solvingandinter-personalskills

?Musthavedemonstratedsuccessinleadingsignificantchangeinorganizationsandmanagingtostrictbudgetsandperformancemetrics

?Experiencewithmetrology/calibrationispreferred

篇2:云服務運營經理職位描述與崗位職責任職要求

職位描述：

工作職責：

1、負責GTS數字化中臺開放能力的推廣營銷及與開發者的互動活躍，支撐GTS數字化中臺開發者生態的發展；

2、針對面向開發者的賦能，連接，扶持，開展Program及出色的營銷活動策劃，并組織實施。

3、負責GTS數字化中臺生態品牌在全球的規劃，策劃，推廣工作。

4、數據導向，制定開放平臺的運營指標，并對該指標負責

任職要求：

業務技能要求：

1、能夠組織和帶領生態伙伴熟悉平臺開放能力和關鍵技術、方案及拓展策略，展開生態項目拓展陣型。

2、能獨立策劃和組織內外部運營活動、社區運作、內容編輯、宣傳推廣、資源整合等工作。

專業知識要求：

1、具有良好的溝通力，善于跨部門間協作或與多方渠道業務洽談和合作。

2、對于電信領域有深刻業務理解，深刻理解互聯網開發者商業模式、交付痛點，能準確分析開發者訴求，保證運營目標達成。

其他要求：

ICT云服務族--2級,其他非管理族--2級,技術族--2級,服務族--2級,營銷族--2級,項目管理族--2級,銷售族--2級

篇3:服務運營城市經理海口(SOMHaikou)崗位職責描述崗位要求

職位描述：

崗位職責

-協調服務網點管理人員執行蔚來汽車各項服務標準，確保到店用戶體驗落地服務及維修車輛保質、準時交付。在必要情況下，代表蔚來汽車，現場接待、服務用戶；

-開展對服務網點人員的日常業務流程輔導和培訓，確保服務網點人員熟練掌握蔚來服務流程，標準；

-洞察用戶、服務網點需求，為蔚來汽車售后運營項目迭代更新提供建議；

-作為蔚來汽車與服務網點之間的窗口，高效執行蔚來汽車商務政策，確保服務流程落地，協調服務網點處理各類日常業務（保修，結算，零件等）；

-對接蔚來汽車總公司與城市分公司的各相關業務，配合、支持城市分公司相關工作；

-協助處理重大用戶的抱怨。

崗位要求

-5年以上汽車后市場工作經驗，有經銷商渠道管理、輔導經驗更佳；

-本科及以上學歷，相關專業；

-熟悉4S店/服務廠服務運營管理；

-計算機運用能力熟練；

-溝通能力強，善于歸納總結。