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投訴處理工程師崗位職責(zé)任職要求

2024-07-27 閱讀 9780

投訴處理工程師崗位職責(zé)

客戶投訴處理工程師主要職責(zé):

1.Customercomplaintsummarizeandrootcauseanalysis,andreport.

2.Correctiveactiondrivenforoutstandingorseveredefectsofcomplaint.

3.Dailyandweekly,monthlycustomercomplaintanalysisandreport.

4.Communicatewithsalesteamwithregardtounqualifiedcompliant.

任職要求:

1.大專或大專以上文化水平

2.工作認(rèn)真,負(fù)責(zé),良好的溝通能力與團隊協(xié)作意識。

3.熟練使用計算機,特別是WORD,EXCEL等辦公軟件。

4.英語聽說讀寫流利,具備客訴處理工作經(jīng)驗。

主要職責(zé):

1.Customercomplaintsummarizeandrootcauseanalysis,andreport.

2.Correctiveactiondrivenforoutstandingorseveredefectsofcomplaint.

3.Dailyandweekly,monthlycustomercomplaintanalysisandreport.

4.Communicatewithsalesteamwithregardtounqualifiedcompliant.

任職要求:

1.大專或大專以上文化水平

2.工作認(rèn)真,負(fù)責(zé),良好的溝通能力與團隊協(xié)作意識。

3.熟練使用計算機,特別是WORD,EXCEL等辦公軟件。

4.英語聽說讀寫流利,具備客訴處理工作經(jīng)驗。

篇2:投訴處理客服崗位職責(zé)

規(guī)則與投訴處理客服無限極無限極(中國)有限公司,無限極,無限極崗位職責(zé):

1.受理規(guī)則類咨詢服務(wù)和客戶投訴處理

2.收集客戶反饋建議并及時傳遞信息給公司

3.落實公司品牌推廣,協(xié)助實施推廣規(guī)則教育,提供顧客關(guān)懷服務(wù)

4.宣揚公司理念,樹立良好形象

任職資格:

1.本科及以上學(xué)歷,兩年以上客服經(jīng)驗

2.良好的溝通能力和較強的抗壓能力,有一定的投訴處理技巧和客戶維系技巧

3.心態(tài)積極、處事靈活,能承受壓力

4.較強的執(zhí)行能力,醫(yī)藥背景優(yōu)先

篇3:客戶投訴處理崗位職責(zé)

客戶服務(wù)/投訴處理/客服專員驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá)WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.

Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?

Thechallengeyouareupfor.

-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-Processthecustomercomplaintswithoptimalsolution

-Maintainandmanagethecustomerdatainthesystem

-Participateinprocessoptimizationproject

Thecommitmentyoubring

-Bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

-Astructured,independentandserviceorientedworkingstyle

-FluencyinEnglish,spokenandwritten

Therewardyouget

-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy

-Plentyofroomforpersonalgrowthandprofessionaldevelopment

-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-Amodernworkingenvironment