投訴處理專員崗位職責(zé)

崗位職責(zé):

1.協(xié)助做好投訴及危機(jī)事件預(yù)防工作;

2.處理寶馬汽車銷售,售后用戶投訴;

3.收集以及記錄好投訴以及相關(guān)產(chǎn)品信息,錄入到相應(yīng)的數(shù)據(jù)管理系統(tǒng);

4.收集客戶使用信息,做好群體性用戶投訴風(fēng)險(xiǎn)的預(yù)控;

5.參與處理危機(jī)事件;

任職要求:

1.中專及以上學(xué)歷,了解汽車(機(jī)械)相關(guān)知識(shí)。

2.熟悉客戶售后服務(wù)、服務(wù)理論知識(shí)。1年以上客服經(jīng)驗(yàn)或者汽車4S店售后、客服服務(wù)經(jīng)驗(yàn)

3.計(jì)算機(jī)使用熟練;

4.優(yōu)秀的團(tuán)隊(duì)合作意識(shí);

5.具有較強(qiáng)的溝通、協(xié)調(diào)能力;

6.具有汽車行業(yè)從業(yè)背景且具備上述知識(shí),可優(yōu)先考慮。

篇2:投訴處理客服崗位職責(zé)

規(guī)則與投訴處理客服無(wú)限極無(wú)限極(中國(guó))有限公司,無(wú)限極,無(wú)限極崗位職責(zé):

1.受理規(guī)則類咨詢服務(wù)和客戶投訴處理

2.收集客戶反饋建議并及時(shí)傳遞信息給公司

3.落實(shí)公司品牌推廣,協(xié)助實(shí)施推廣規(guī)則教育,提供顧客關(guān)懷服務(wù)

4.宣揚(yáng)公司理念,樹(shù)立良好形象

任職資格:

1.本科及以上學(xué)歷,兩年以上客服經(jīng)驗(yàn)

2.良好的溝通能力和較強(qiáng)的抗壓能力,有一定的投訴處理技巧和客戶維系技巧

3.心態(tài)積極、處事靈活,能承受壓力

4.較強(qiáng)的執(zhí)行能力,醫(yī)藥背景優(yōu)先

篇3:客戶投訴處理崗位職責(zé)

客戶服務(wù)/投訴處理/客服專員驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá)WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.

Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?

Thechallengeyouareupfor.

-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-Processthecustomercomplaintswithoptimalsolution

-Maintainandmanagethecustomerdatainthesystem

-Participateinprocessoptimizationproject

Thecommitmentyoubring

-Bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

-Astructured,independentandserviceorientedworkingstyle

-FluencyinEnglish,spokenandwritten

Therewardyouget

-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy

-Plentyofroomforpersonalgrowthandprofessionaldevelopment

-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-Amodernworkingenvironment