客戶投訴處理專員崗位職責

客戶服務/投訴處理/客服專員驛舒達酒店預訂服務(上海)有限公司驛舒達酒店預訂服務(上海)有限公司,驛舒達AtHRS“Welovetomakeithappen”:Wearetheglobalmarketleaderwhenitcomestotech-anddatadrivenbusinesstravelsolutions.Ourenterprisebusinessoffersend-to-endhotelmanagementsolutionstomorethan7,000corporatebusinessesgloballytosimplifytheirbusinesstravel.Stateoftheartservicesolutionslikestrategicconsulting&hotelprocurement,travelpaymentandexpensesolutionsorefficienttoolstomanagecorporatemeetingsandgroupbookingfacilitatethetravelprocessesandguaranteesavingsalongthevaluechain.

TodayweworkgloballywiththeFortune500,suchasGoogle,ChinaMobile,Amazon,Siemens,Hitachi,Alibaba,Volkswagen,WorldBank.

WearelookingforaShanghaibased2ndLevelAgentChina(m/f/d)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

Yourchallenges

?Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

?Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

?Processthecustomercomplaintswithoptimalsolution

?Maintainandmanagethecustomerdatainthesystem

?Participateinprocessoptimizationproject

Yourcommitment

?Bachelor’sdegreeorabove

?Severalyearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

?GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

?Astructured,independentandserviceorientedworkingstyle

?FluencyinEnglish,spokenandwritten

Yourrewards

AtHRSwefeelgloballyunitedandmutuallyresponsible,abeliefthatisrootedinourcompanyhistoryandvalues:Thinkingandactinglikeanentrepreneur,witheveryoneacrossthewholecompanybeinggiventheopportunitytotakefullownershiptodeliveronoursharedvisioneverysingleday.

Youwillworkinamodernworkingenvironmentwithflexibleworkinghoursandtheoptiontoworkfromhome.Ourtrainingandfurthereducationoffersgiveyouplentyofroomforyourpersonalgrowthandindividualdevelopment.

篇2:投訴處理專員崗位職責任職要求

投訴處理專員崗位職責

崗位職責:

1.協助做好投訴及危機事件預防工作;

2.處理寶馬汽車銷售,售后用戶投訴;

3.收集以及記錄好投訴以及相關產品信息,錄入到相應的數據管理系統;

4.收集客戶使用信息,做好群體性用戶投訴風險的預控;

5.參與處理危機事件;

任職要求:

1.中專及以上學歷,了解汽車(機械)相關知識。

2.熟悉客戶售后服務、服務理論知識。1年以上客服經驗或者汽車4S店售后、客服服務經驗

3.計算機使用熟練;

4.優秀的團隊合作意識;

5.具有較強的溝通、協調能力;

6.具有汽車行業從業背景且具備上述知識,可優先考慮。