客房服務員英語口試題參考題庫

題型一中譯英

1.這是239房間,我想加一個枕頭。(Thisisroom1010;Iwouldliketohaveonemorepillow.)

2.您可以在房間直撥國際長途。(YoucanmakeIDDcallinyourroom.)

3.我們提供快洗服務,加收50%的額外費用。(Wehavee*pressserviceata50%extracharge.)

4.對不起,請問有沒有要洗的衣服(E*cuseme.Doyouhaveanylaundry?)

5.好像電話有問題。(Itlookssomethingwrongwiththetelephone.)

6.2135房間的浴缸壞了,請派人來修理一下好嗎(Thebathtubinroom2135isoutoforder/service,canyoupleasesendsomeonetorepair/fi*it?)

7.我想要一個轉換插頭。(Iwouldliketohaveanadaptor/Ineedanadaptor..)

8.這是8976房間,請送一個電熨斗。(Thisisroom8976,canyousendmeanironplease.)

9.我想要一個客房送餐服務。(Iwouldliketohavearoomservice.)

10.客房里有小冰箱。(Thereisaminibarinyourroom.)

11.我的房間現在還沒打掃過,已經12點了。(Myroomhasn’tbeenmadeupyet.It’salready12:00.)

12.請接受我代表酒店向您道歉。(Pleaseacceptmyapologyonbehalfofthehotel.)

13.我房間的電視圖象不清楚。(TheTVsetinmyroomdoesn’tgiveclearpicture)

14.這件毛衣要用冷水手洗。(I’dlikethissweaterwashedbyhandincoldwater.)

15.在房間上網是免費的。(It’sfreeofchargetouseinternetintheroom.)

16.房間有保險箱。(Thereisasafeinyourroom.)

17.這個房間是海景房。(Theroomenjoystheocean/seaview)

18.這是您房間的鑰匙。我們的行李員會帶您去房間。(Thisisyourroomkey.Ourbellboywillshowyoutoyourroom.)

19.我來取您要洗的衣服。(I’vecometocollectyourlaundry.)

20.酒店為客人提供免費的擦鞋服務。(Thehotelprovidesfreeshoeshiningserviceforitsguests.)

題型二英譯中

1.Housekeeping,MayIcomein?(我是客房服務員,可以進來嗎)

2.Whenwouldyoulikemetocleanyourroom?(您需要我們什么時候打掃房間。)

3.Goodevening.MayIdotheturn-downserviceforyounow?(現在可以為您開夜床嗎)

4.Ineedonemorepillowplease.(我需要加個枕頭。)

5.Theair-conditionerdoesn’twork.(空調壞了。)

6.We'lldry-cleanthedress.(我們將干洗這條裙子。)

7.WhencanIhavemylaundryback?(我何時能取回洗的衣服呢)

8.Doyoupreferyourlaundrybye*pressserviceorreturnedonsame-day?(您是要快洗服務還是當日取)

9.Theindemnityshallnote*ceedtentimesofthelaundrycharge.(賠償金額最高不超過洗衣費的十倍。)

10.Thewatertapwasdrippingallnightlong.(水龍頭一晚上都在滴水。)

11.Ifyouhaveanyproblemsorrequests,pleasedon’thesitatetoletusknow.(如果您有問題,請隨時找我們。)

12.Pleasedeposityourmoney,jewelsandothervaluablesinthehotelsafe.(請將您的現金、珠寶和其他貴重物品寄存在酒店的保險箱內。)

13.Sorrytohavecausedyousomuchtrouble.(很抱歉給您帶來這么多麻煩。)

14.Iassureyouitwillneverhappenagain.(我向您保證,這類事情以后不會再發生了。)

15.Pleasekeepyourroomkeywithyouallthetimeincaseyouneeditwhenyousignyourbills.(請將房間鑰匙隨時帶在身邊,以防簽單時要用)

16.Youcanmakelongdistancecallfromyourroom.(您可以從您房間里打長途電話。)

17.Localcallsmadefromthehotelroomarefreeofcharge.(在房間內打市話是免費的。)

18.Here’saletterforyou,Mr.White.(懷特先生,這兒有您的一封信。)

19.Thebusinesshoursarefrom9:00a.m.to10:00p.m.(營業時間是上午9點到晚上10點。)

20.Isitpossibletorentabikehere(酒店有自行車出租嗎)

題型三情景對話

1.Iftheguestwantstomakeaninternationalcall,howwouldyoutellhim?

(Dial9(orothernumber)firstandthenyourcountrycode,citycodeandthenumberyouwant.)

2.Iftheguestcomestoyouandsayshe/shecannotopenthedoor,whatwouldyoudo?

(Iwouldgowithhimtohimroomtohaveacheck.Andhavehiskeychangedifnecessary)

3.Whentheguestasksyoutotakeherclothesforlaundrybyphone,whatwouldyousay?(IwillpickupyourlaundrysoonandmayIhaveyourroomnumber?)

4.Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?

(I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.)

5.Whentheguestcallsthehousekeepingservicecenter,andwantsanextrapillow,whatwouldyousay?

(Wewillsendonetoyouimmediately,andmayIhaveyourroomnumber?)

6.Iftheguestcallsthehousekeepingservicecenter,andsayshe/sheisverycold,howwouldyoudo?

(I’lltelltheguestthereisablanketorquiltinthecloset,orI’llsendhim/heranextrablanketorquilt.)

7.Whenyouaregoingtomaketurn-downservicefortheguest,buttheguestisworking,whatwouldyoudo?

(Iwouldasktheguestifitisoktodonow,ifnot,whenitwillbeconvenient.)

8.Iftheguestcallstheservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?

(I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.)

9.Howwouldyouintroduceyourguestroomtotheguest?

(Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,and

securityoftheguestroom)

10.Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit.Butyoudonothaveanotherroomavailable.Whatwouldyoudotosolvetheproblem?

(Iwouldfirstapologizeforitande*plainthesituationtohimandhelphim

getridofthesmellbyopeningthewindowandcleaningtheair.)

篇2:客房英語培訓:迎賓進房

-Goodmorning,sir.Iamanattendant.Wouldyoupleaseshowmeyourroomcard?

-先生你早。我是服務員,請把房卡給我看一下。

-Allright.Hereitis.-好的,給你。

-Yourroomnumberis624.Letmetakeyouthere.-你的房號是624,我來陪你去。

-Leamecarryyourluggage.-我來幫你提行李。

-I'msorrytotroubleyou.-麻煩你了。

-Hereweare.Thisisyourroom.-我們到了。這就是您的房間。

-Letmeintroduceourhotelbriefilytoyou.-我簡單地介紹一下飯店的情況。

-That'sverynice.-那太好了。

-TheBarber's,theShop,PostandCableService,BilliardsandTableTennisRoomareallonthegroundfloor.Thevisitorscandotheirshoppingandhaveamusementsthere.Thedining-hallisontheseventhfloor.BothChineseandWesternfoodareserved.Andoneveryfloorthereisadining-room.Servicehoursare:Breakfast,7.00to9.00a.m.;Lunch,12.00to2.00p.m.;Supper;6.00to8.00p.m.TheBarisonthefirstfloor,andthecafeonthesecondfloor.Theyareopenroundtheclock.TheChinaInternationalTravelServicehasanofficeintheHotel.

-飯店的底層設有理發室、賣品部、郵電服務處、彈子房、乒乓室,客人們可以任意選購物品,進行娛樂活動。大餐廳設在八樓,中西餐都有。此外,每一樓層都有自己的餐廳。開飯時間是:早飯七點至九點;午飯十二點至下午兩點;晚飯六點至晚八點。酒吧間和咖啡廳分別設在二樓和三樓,晝夜營業。中國國際旅行社在飯店里設有辦公室。

-Getata*iatthereceptiondeskwhenyougetone.-如果你要出租汽車對服務臺說一下就成了。

-MayIhavebreakfastinmyroom?-我可以在房間里用早餐嗎?

-Ofcourse.Wecansendthreemealstoyourroomifyoulike.-當然可以。如果你愿意可以三餐都在房間里吃。

-It'sverykindofyou.Thanksforyourinformation.-你想得真周到,謝謝你的介紹。

-ThisiswhatIshoulddo.-這是我應該做的。

-Bytheway,Ihavetwotrunksonthegroundfloor.Willyoupleasesendthemup?

-順便說一聲,我有兩只箱子在樓下,請你把它們送來可以嗎?

-Certainly.Ihavethembroughtupatonce.-當然可以。我馬上把它們送上來。

-Allyourluggageishere.Seveninall.-你的行李都在這里,共七件。

-Thispieceisnotmine.-這件不是我的。

-Onepieceismissing.-我少了一件行李。

-Letmecheckit.-我幫你查一查。

-Whyhas'tmyluggagebeensenthereyet?-為什么我的行李到現在還沒送來?

-Don'tworry.I'llinquireoftheChinaInternationalTravelServiceaboutit?

-別著急,我向旅行社問一問。

-Isthispieceofluggageyours?-這件行李是你的嗎?

-Yes,thisoneisjustmine.-是的,就是這件。

-Hereisthekeytotheroom.Pleaseleaveitattheservicedeskwhenyougoout.

-這是房間的鑰匙。你出去的時候把它交服務臺保管。

-Ifyouneedanything,justringusup.-你有事找服務員可按電鈴

篇3:酒店客房英語培訓

Sentences

Housekeeping.MayIcomein?

我是客房服務部的,可以進來嗎

Whenwouldyoulikemetodoyourroom,sir?

先生,您希望我什么時間來給您打掃房間呢

Youcandoitnowifyoulike.

如果你愿意,現在就可以。

Iwouldlikeyoutogoandgetmeaflaskofhotwater.

我想請你給我拿一瓶開水來。

I'msorrythatyourflaskisempty.

很抱歉您的水壺空了。

MayIdotheturn-downserviceforyounow?

現在可以為您收拾房間了嗎

Oh,thankyou.Butyousee,wearehavingsomefriendsover.

噢,謝謝。但你知道我們邀請了一些朋友過來聚聚。

Couldyoucomebackinthreehours?

你能不能過3小時再來整理

Certainly,madam.I'lllettheovernightstaffknow.

當然可以,女士。我會轉告夜班服務員。

Wouldyoutidyupabitthebathroom

請整理一下浴室好嗎

I'vejusttakenabathanditisquiteamessnow.

我剛洗了澡,那兒亂糟糟的。

Besides,pleasebringusabottleofjustboiledwater.

此外,請給我們帶瓶剛燒開的水來。

It'sgrowingdark.Wouldyoulikemetodrawthecurtainsforyou?

天黑下來了,要不要拉上窗簾

IsthereanythingIcandoforyou?

還有什么事要我做嗎

I'malwaysatyourservice.

樂意效勞。

DialogueA

A:Housekeeping.MayIcomein?

B:Yes,please.

A:Whenwouldyoulikemetodoyourroom,sir?

B:Youcandoitnowifyoulike.Iwasjustabouttogodownformybreakfastwhenyoucame.Butbeforeyoustart,wouldyoudothisforme?

A:Yes,whatisit?

B:Iwouldlikeyoutogoandgetmeaflaskofhotwater.Ineedsomehotwatertowashdownmedicineafterbreakfast.

A:I'msorrythatyourflaskisempty.I'llgoandgetyouan-otherflaskthat'sfullatonce.

B:Thankyou.

DialogueB

(TheTurn-downService)

A:Goodevening,madamandsir.MayIdotheturndownserviceforyounow?

B:Oh,thankyou.Butyousee,wearehavingsomefriendsover.We'regoingtohaveasmallpartyhereintheroom.Couldyoucomebackinthreehours?

A:Certainly,madam.I'lllettheovernightstaffknow.Theywillcomethen.

B:That'sfine.Well,ourfriendsseemtobealittlelate.Wouldyoutidyupabitthebathroom?I'vejusttakenabathanditisquiteamessnow.Besides,pleasebringusabottleofjustboiledwater.We'dtreatourgueststotypicalChinesetea.

A:Yes,madam.I'llbringinsomefreshtowelstogetherwiththedrinkingwater.

B:OK.

A:(Havingdoneallonrequest)It'sgrowingdark.Wouldyoulikemetodrawthecurtainsforyou,sirandmadam?

C:Whynot?Thatwouldbesocozy.

A:MayIturnonthelightsforyou?

C:Yes,please.I'dliketodosomereadingwhilewaiting.

A:Yes,sir.IsthereanythingIcandoforyou?

C:Nomore.You'reasmartgirlindeed.Thankyouverymuch.

A:I'malwaysatyourservice.Goodbye,sirandmadam,anddohaveaverypleasantevening.

WordsandE*pressions

flaskn.長頸瓶,熱水瓶

overnighta.終夜的,一夜間的

cozya.舒適的,溫暖的

servicen.服務,幫助

酒店客房英語