訂單客服崗位職責職位要求
職責描述：
主要職責：
1.收到客戶訂單,及時錄入ERP系統,并按時給客戶確認交期.
2.按時安排/協調倉庫發貨,如有異常,及時和客戶書面溝通確認
3.收到客戶數量/質量等投訴后,第一時間和內部相關部門溝通確認,并將結果反饋給客戶;
4.按照和客戶約定的帳期,對賬,開票.
5.月末,月初客戶溝通月度預測并維護預測統計表,差異較大的,書面通知計劃;
6.按照財務提供的清單,每月就逾期賬款進行跟蹤;
7.協助相關部門處理包裝方案,客戶檔案以及新產品檔案.
職位要求：
1.專科以及以上學歷
2.2年客服工作經驗,汽車行業優先
3.工作細致,有責任心
4.善于溝通
崗位要求：
學歷要求：不限
語言要求：不限
年齡要求：不限
工作年限：無工作經驗
篇2:訂單客服專員崗位職責
高級客服/訂單專員/跟單上海弘軒工業技術有限公司上海弘軒工業技術有限公司,弘軒工作內容:
日常訂單的操作:訂單輸入、跟蹤;安排發貨、開票以及追蹤貨款;
客戶投訴處理:根據客戶需求及公司銷售制定的理賠方案,跟進落實理賠退換貨等事宜,直至投訴全部處理妥當;
對項目類型的客戶進行項目管理,根據實際進度,協調客戶實際需求及采購交貨期,跟蹤項目進展,提供預警及建議;
與公司各部門及客戶之間保持良好的溝通與協作關系;
完成上級領導安排的其他工作內容。
崗位要求:
1.大專及以上學歷,專業不限;
2.3年以上相關工作經驗,具備一定的英語能力;
3.具有優秀的溝通協調能力,能夠妥善處理臨時出現的訂單問題;
4.具備一定的抗壓能力,工作仔細、認真、積極。
篇3:訂單管理客服崗位職責任職要求
訂單管理客服崗位職責
客戶服務專員客服專員訂單管理CSRCustomerServiceRepresentativeOrderManagmentCustomerServiceRepresentative
歐美制造公司因業務需要新招職位,徐匯區港匯廣場上班,朝九晚六。要求5年以上相關工作經驗,同時接觸過進口訂單和出口訂單,有系統操作經驗,英文熟練溝通,工作認真仔細,抗壓能力強。
1.公司文化很好,同事都很平易近人。
2.上海辦公室20人左右,公司小而精,接下來會有很多業務轉移到中國來,公司屬于上升發展期。
3.需要尋找英文口語熟練溝通,仔細認真有耐心的CSR
4.需要候選人是全日制本科學歷,積極主動,能handson做事情
工作職責概述:
1.收到客戶的訂單系統里下單
2.等美國工廠收到訂單,排計劃,美國那邊貨代會訂艙
3.收到訂艙信息發給客戶
4.等船開了之后香港那邊會做文件的
5.客戶投訴,還有系統這塊也很重要,維護提意見
6.和船公司開會評估服務
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfactionCustomerServiceRepresentative
歐美制造公司因業務需要新招職位,徐匯區港匯廣場上班,朝九晚六。要求5年以上相關工作經驗,同時接觸過進口訂單和出口訂單,有系統操作經驗,英文熟練溝通,工作認真仔細,抗壓能力強。
1.公司文化很好,同事都很平易近人。
2.上海辦公室20人左右,公司小而精,接下來會有很多業務轉移到中國來,公司屬于上升發展期。
3.需要尋找英文口語熟練溝通,仔細認真有耐心的CSR
4.需要候選人是全日制本科學歷,積極主動,能handson做事情
工作職責概述:
1.收到客戶的訂單系統里下單
2.等美國工廠收到訂單,排計劃,美國那邊貨代會訂艙
3.收到訂艙信息發給客戶
4.等船開了之后香港那邊會做文件的
5.客戶投訴,還有系統這塊也很重要,維護提意見
6.和船公司開會評估服務
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfaction
訂單管理客服崗位