訂單管理客服崗位職責任職要求
訂單管理客服崗位職責
客戶服務(wù)專員客服專員訂單管理CSRCustomerServiceRepresentativeOrderManagmentCustomerServiceRepresentative
歐美制造公司因業(yè)務(wù)需要新招職位,徐匯區(qū)港匯廣場上班,朝九晚六。要求5年以上相關(guān)工作經(jīng)驗,同時接觸過進口訂單和出口訂單,有系統(tǒng)操作經(jīng)驗,英文熟練溝通,工作認真仔細,抗壓能力強。
1.公司文化很好,同事都很平易近人。
2.上海辦公室20人左右,公司小而精,接下來會有很多業(yè)務(wù)轉(zhuǎn)移到中國來,公司屬于上升發(fā)展期。
3.需要尋找英文口語熟練溝通,仔細認真有耐心的CSR
4.需要候選人是全日制本科學歷,積極主動,能handson做事情
工作職責概述:
1.收到客戶的訂單系統(tǒng)里下單
2.等美國工廠收到訂單,排計劃,美國那邊貨代會訂艙
3.收到訂艙信息發(fā)給客戶
4.等船開了之后香港那邊會做文件的
5.客戶投訴,還有系統(tǒng)這塊也很重要,維護提意見
6.和船公司開會評估服務(wù)
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfactionCustomerServiceRepresentative
歐美制造公司因業(yè)務(wù)需要新招職位,徐匯區(qū)港匯廣場上班,朝九晚六。要求5年以上相關(guān)工作經(jīng)驗,同時接觸過進口訂單和出口訂單,有系統(tǒng)操作經(jīng)驗,英文熟練溝通,工作認真仔細,抗壓能力強。
1.公司文化很好,同事都很平易近人。
2.上海辦公室20人左右,公司小而精,接下來會有很多業(yè)務(wù)轉(zhuǎn)移到中國來,公司屬于上升發(fā)展期。
3.需要尋找英文口語熟練溝通,仔細認真有耐心的CSR
4.需要候選人是全日制本科學歷,積極主動,能handson做事情
工作職責概述:
1.收到客戶的訂單系統(tǒng)里下單
2.等美國工廠收到訂單,排計劃,美國那邊貨代會訂艙
3.收到訂艙信息發(fā)給客戶
4.等船開了之后香港那邊會做文件的
5.客戶投訴,還有系統(tǒng)這塊也很重要,維護提意見
6.和船公司開會評估服務(wù)
JOBDESCRIPTION
Managethesalesorderprocessfortheassignedmarketareasandcustomers
Responsibility:
?Receive,enter&processordersinaccordancewithcustomerrequirements,forecast&commercialobjectivesasdefinedbysalesmanager
?Track&coordinatedeliveryoforders&communicatedetailstoexternalandinternalcustomers
?Issuenecessarydocuments
Inventorymanagementanddeliveries
Responsibility:
?Orderplanningincollaborationwithproduction,logisticsandsales
?Monitorandoptimizestocklevels
?Coordinatewithtransportationcompaniestoarrangeinlanddeliveries&issuenecessarydocuments
?MonitorVendorManagedInventory
?Monitorinlandlogisticsrelatedcosts
Creditriskandbillings
Responsibility:
?CheckingCreditLimitsandPastDuereportsbeforeinvoicing
?Assistinginmonthendclosing
Processcustomerfeedback,advisoriesorcomplaints
Responsibility:
?Entercomplaints,feedbackoradvisoriesinCustomerFeedbacktrackingsystemwithallnecessaryinformationtoprocess
?Implementtheproposedsolution(s)ofanadvisorycomplaintintheprocess&closeout
SalesForecast
Responsibility:
?Updateforecast(volumeandprice)accordingexpectedsalesbySalesManagers
?Updateactualsalesandcustomerorders
OfficeAdministration
Responsibility:
?Arrangeappointment,travelarrangementandhotelbookings
?OrganizeandassistinExhibitionandlargescalebusinessfunctions
?Managealltheadministrativeworkintheoffice
?Liaisewithvendorsandsuppliers
?Assistintherelocationofpersonnel
Requirements:
?Highlevelofpersonalintegrityandabilitytomaintainconfidentialinformation
?Strongorganizationskillsandattentiontodetail
?Strongsenseofurgencywhichdrivesresults
?Interpersonalskills–abilitytoeffectivelyinteractwithindividualsatalllevelswithinandoutsidetheorganization
?Creativeproblemsolvingandcriticalthinkingskills
?Abilitytoworkwithminimalsupervisiontoaccomplishgoalsandmeetschedules
?Abilitytoworkinateamenvironment
?Dependableandcapableofmulti-tasking
?Strongprioritizationandtimemanagementskills
?Highlymotivatedtoowntheprocessforoptimumcustomerservice/satisfaction
訂單管理客服崗位
篇2:訂單客服專員崗位職責
高級客服/訂單專員/跟單上海弘軒工業(yè)技術(shù)有限公司上海弘軒工業(yè)技術(shù)有限公司,弘軒工作內(nèi)容:
日常訂單的操作:訂單輸入、跟蹤;安排發(fā)貨、開票以及追蹤貨款;
客戶投訴處理:根據(jù)客戶需求及公司銷售制定的理賠方案,跟進落實理賠退換貨等事宜,直至投訴全部處理妥當;
對項目類型的客戶進行項目管理,根據(jù)實際進度,協(xié)調(diào)客戶實際需求及采購交貨期,跟蹤項目進展,提供預警及建議;
與公司各部門及客戶之間保持良好的溝通與協(xié)作關(guān)系;
完成上級領(lǐng)導安排的其他工作內(nèi)容。
崗位要求:
1.大專及以上學歷,專業(yè)不限;
2.3年以上相關(guān)工作經(jīng)驗,具備一定的英語能力;
3.具有優(yōu)秀的溝通協(xié)調(diào)能力,能夠妥善處理臨時出現(xiàn)的訂單問題;
4.具備一定的抗壓能力,工作仔細、認真、積極。