職位描述：

Objectives:

AsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupporttoOracleEBScustomers.Thisinvolvesresolvingpost-sales-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.

JobRoleResponsibilities:

Leadingcontributorindividuallyandasateammember,providingdirectionandmentoringtoothers.Workisnon-routineandverycomplex,involvingtheapplicationofadvancedtechnical/businessskillsinareaofspecialization.Becauseofsubstantialcustomerinterfacing,ademonstratedabilitytoworkwithcustomersonanindependentbasiswithexceptionalcommunicationskills,whileconsistentlyachievingtheabsolutehighestlevelsofcustomersatisfaction.

·RespondsandinteractwithcustomersthroughOracleSupportPortal,phoneandsupporttoolslikeonline-conference.

·Handlescustomers’SRs(ServiceRequest)pertainingtoOracleEBSFinancials–Receivable(AR)

·Simulateclientissuesoninternalinstances

·EnsurescompliancewithOracle’sregulationsthroughGCSdefinedsupportpolicies,processesandprocedures

·Forcriticalissue,performescalationorcollaborationwithvariousOracleSupportteamacrossgeographiese.g.OtherEBSmodule/productsupport,SME/ARE,SAM,CAMorconsulting/on-sitewherenecessarytoexpediteresolution

·InterfacewithBDEandOracleDevelopmenttojointlyassistcustomeronbugs/patches/ER

·beanadvocateofProactiveservicesthatsteerscustomerstowardsself-help.Write,publishandmaintainarticles/whitepapersonEBSproduct.

·CustomerServiceorientedwithafocus/passiononcustomersatisfaction

·Self-starter,capableofself-teachingnewtechnology,takeinitiative,problemsolver

·WrittenandverbalfluencyinEnglishisaMUST

TechnicalRequirement&Qualification:

CandidateshouldbeexperiencedFinancials-ITprofessionalwithatleast4yearsofexperienceindevelopmentofFinancials/Accounting/Auditing,ConsultingorSupportServices.

·KnowledgeofaccountingprinciplesandgoodunderstandingofOracleEBSFinancialsproductslikePayables,Receivables,GeneralLedger,FixedAsset

·ExperienceinOraclePayablesAccounting,familiarwithdatarelatedtoInvoices,Payments,Accounting,SuppliersandTaxetc.relatedwouldbeadvantageous

·hasextensiveexperienceinEBSandrelatedTechnologieslikeSQL,PL/SQL,OracleReports,XMLPublisher,JAVAtechnologyanddatabase

·hassomebasicknowledgeskillinOperatingSystem:anyflavorofUNIX/AIX,Linux,alongwithWindows.

·Abletoresearch/troubleshoottechnicalandindustryissuesintheOracleEBSFinancials(e.g.PeriodClose)usingFRD,Trace,TKPROF,andHTMLtracefilesetc.

·Systemadministration,applyingpatchesandperforminginstallationorupgradesexperiencewouldbeanadvantage

·BS/MSinEngineering/ComputerScience/ManagementInformation,relatedfieldorequivalent

DetailedDescriptionandJobRequirements

AsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupportandsolutionstotheOraclecustomerbasewhileservingasanadvocateforcustomerneeds.Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.

AsaSr.SupportEngineer,youwillbethetechnicalinterfacetocustomers,OriginalEquipmentManufacturers(OEMs)andValue-AddedResellers(VARs)forresolutionofproblemsrelatedtotheinstallation,recommendedmaintenanceanduseofOracleproducts.HaveanunderstandingofallOracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.Also,youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.Inthisposition,youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

Jobdutiesarevariedandcomplexutilizingindependentjudgment.Mayhaveprojectleadrole.4yearsexperiencewithCoreproductsorfiveyearsexperiencewithApplicationsproductsandhaveatechnicaldegreei.e.,BSComputerScience/ManagementInformationSystems/Science/Engineering/Math/Physics/Chemistrywitha3.0GPAOR(forApplications)provenprofessional/technicalexperience,i.e.,demonstratinganunderstandingofApplicationsatafunctionalandtechnicallevel(preferablyOracle)

Job:Support

Location:CN-CN,China-Dalian

JobType:RegularEmployeeHire

Organization:Oracle

篇2:服務器產品技術支持職責

1.負責客戶服務器軟硬件的現場實施。

2.負責系統的維修與維護。

3.負責服務器的安裝與調試。

4.負責客戶的售后支持。

篇3:安防產品售前技術支持崗位職責

金風慧能-售前技術支持(消安防產品)(J14180)金風慧能技術有限公司金風慧能技術有限公司(分支機構)工作職責:

1、熟練操作Office辦公軟件,Solidworks軟件,工程制圖,電氣圖紙的設計,軟件開發知識;

2、從事相關消防,視頻安防專業,熟練掌握電氣知識,工程制圖等優先;

3、優秀的人際溝通協調能力;

4、商務計劃管理經驗;

5、項目管理經驗;

6、具有良好的邏輯能力、綜合分析能力及文檔能力;

7、基本技術能力要求:word,Excel,ppt,visio。

任職資格:

1、售前支持:負責產品技術技術方案編制,整理,配合銷售完成客戶溝通產品介紹

2、產品開發:消防系統輔助設計,支架線纜圖紙制作;

3、項目管理:重點技術項目開發管理;

4、技術開發:配合主機完成產品設計;

5、軟件產品的輔助開發等。