市場云產(chǎn)品技術(shù)支持工程師Oracle甲骨文甲骨文(中國)軟件系統(tǒng)有限公司,Oracle甲骨文,甲骨文,甲骨文(中國)軟件系統(tǒng),甲骨文中國,甲骨文北京OracleMarketingCloud(OMC)EloquaProductSupportEngineerforEnglish&JapaneseLanguagesSpeaking(Dalian)

Objective:

AsaSupportEngineerofOracleMarketingCloud(OMC)forEloquaproduct,actasthetechnicalinterfacetocustomersandresponsibleforresolutionofproblemsthroughresearch,collaborationorproblemreplication.

Responsibilities:

Communicatewithcorporatecustomersviatelephone,writtencorrespondence,andelectronicserviceregardingfindingsolutionsfortechnicalproblemsidentifiedinOMCEloquaproduct.

Managecustomer’sescalations/expectationsandensuretimelydeliveryofhighqualityresolutionontechnicalissuefocusingonrootcauseanalysisandprevention.

Developandimplementstrategiesforprovidingproactivesupportresultinginfewerincidents,increasedavailability,oraccelerateddeployments.

TheprospectivecandidateshoulddrawuponallresourcesatOracle,toadviseandconsultontheuseofEloquatechnologiestoavoidsuchproblemsinthefuture.

Educateandwalkthecustomerthroughtheproblem-solvingprocess.

Adoptappropriatediagnosticmethodology&procedureswhenhandlinganddocumentingtechnicalissuesthatcomplywithSupportprocesses,policies&SLAs.

Collaborateoncross-teamandcross-producttechnicalissuesbyworkingwithresourcesfromothergroups(e.g.CloudOperations,GNC,Deliverability,ProblemManagement,Development,OperationandEscalationteams)asneededtoresolvecustomerissues.

ResearchandstudyonEloquafeatures,keepabreastofnewreleasesandfunctionalitiesorrelatedtechnologiestomaintainproductexpertise.

WritetechnicalarticlesonEloquaproductfortheKnowledgeManagement.

Requirements&Qualifications:

Candidateshouldpossessthefollowingskills&competencies:

KnowledgeofB2BorB2Cdigitalmarketingdynamics,emailrouting&deliverability,Java,HTML,XML,RestAPIs/Restfulservices,JSON,Webscripting/servicesandwebtechnologieslikeSPF,DKIM,SSL,SEOwillbeadvantageous.

Greatproblemsolvingskills,withastrongbiasforqualityandengineeringexcellenceatscale.Notonlymustyouabletoidentify,analyze,diagnoseandtroubleshootcomplexproblemsusingappropriatetoolsunderconstraints,butabletohandlewithutmostprofessionalismwithoutcompromisingcustomers’satisfaction.

Musthavestrongcustomer-centricitymindsetandthepassiontoworkinservicesupportlineofbusinessincludingprovidingpreventivesupportandproactiveadvice.

ExcellentinterpersonalcommunicationandwrittenskillsinEnglishandJapaneseisaMUST.SincethispositionrequiresJapanesespeakingskill,itnecessarythatyouhaverelevantexperienceindealingwithJapanesecustomers.

Abletoworkwithminimalsupervision,self-motivated,self-directedandtakeinitiativetocollaborateandsynthesizewithmemberslocallyorgloballyacrossdifferentgeographicaltimezone.

Requiresdiscretionandindependentjudgmentinadynamicenvironmenttoanticipateandassessambiguoussituationsespeciallywhendealingwithcustomers.

Provenexperiencedeliveringhighperformanceenterprise-widesoftwareorSaaSapplicationsupportorconsulting.Knowledgeofdigitalautomatedmarketingtoolswillbeadvantageous.

BE/MEinComputerScience,Engineering,relatedfieldorequivalent.

DetailedDescriptionandJobRequirements

AsamemberoftheSupportorganization,yourfocusistodeliverpost-salessupportandsolutionstotheOraclecustomerbasewhileservingasanadvocateforcustomerneeds.Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans,aswellas,technicalquestionsregardingtheuseofandtroubleshootingforourElectronicSupportServices.Aprimarypointofcontactforcustomers,youareresponsibleforfacilitatingcustomerrelationshipswithSupportandprovidingadviceandassistancetointernalOracleemployeesondiversecustomersituationsandescalatedissues.

AsaSr.SupportEngineer,youwillbethetechnicalinterfacetocustomers,OriginalEquipmentManufacturers(OEMs)andValue-AddedResellers(VARs)forresolutionofproblemsrelatedtotheinstallation,recommendedmaintenanceanduseofOracleproducts.HaveanunderstandingofallOracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.Also,youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.Inthisposition,youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

Jobdutiesarevariedandcomplexutilizingindependentjudgment.Mayhaveprojectleadrole.4yearsexperiencewithCoreproductsorfiveyearsexperiencewithApplicationsproductsandhaveatechnicaldegreei.e.,BSComputerScience/ManagementInformationSystems/Science/Engineering/Math/Physics/Chemistrywitha3.0GPAOR(forApplications)provenprofessional/technicalexperience,i.e.,demonstratinganunderstandingofApplicationsatafunctionalandtechnicallevel(preferablyOracle)

Job:Support

Travel:No

Location:CN-CN,China-Dalian

JobType:RegularEmployeeHire

Organization:Oracle

篇2:互聯(lián)網(wǎng)產(chǎn)品市場經(jīng)理崗位職責

互聯(lián)網(wǎng)產(chǎn)品經(jīng)理崗(市場營銷)泰康在線財產(chǎn)保險股份有限公司泰康在線財產(chǎn)保險股份有限公司,泰康在線,泰康崗位職責:

1.負責根據(jù)市場需求和相關(guān)數(shù)據(jù)分析結(jié)果,進行互聯(lián)網(wǎng)保險產(chǎn)品策劃和開發(fā),設(shè)計web端和移動端的互聯(lián)網(wǎng)保險產(chǎn)品和應(yīng)用;

2.負責營銷工具類產(chǎn)品的策劃、設(shè)計和產(chǎn)品生命周期管理,結(jié)合公司整體業(yè)務(wù)規(guī)劃,跟蹤、分析、挖掘業(yè)務(wù)需求;

3.負責設(shè)計營銷活動流程方案,配合運營團隊做好營銷轉(zhuǎn)化;

4.對用戶體驗負責,根據(jù)用戶反饋、數(shù)據(jù)分析對產(chǎn)品進行持續(xù)優(yōu)化,提升用戶體驗;

5.定期進行同類競品分析,為開發(fā)更多樣化的產(chǎn)品、工具提供決策依據(jù)。

任職資格:

1.有比較豐富的產(chǎn)品項目操作經(jīng)驗,對互聯(lián)網(wǎng)產(chǎn)品有充分認識;

2.具備移動互聯(lián)網(wǎng)產(chǎn)品設(shè)計、用戶調(diào)研分析、迭代管理等完善的產(chǎn)品研發(fā)相關(guān)經(jīng)歷及能力;

3.思維活躍、數(shù)據(jù)敏感,具備較強的問題解決能力,具備良好的溝通能力和資源協(xié)調(diào)能力。

篇3:安防產(chǎn)品市場崗位職責

崗位職責:

1.建設(shè)和管理市場拓展團隊,培養(yǎng)富有進取性的營銷團隊;

2.根據(jù)公司業(yè)務(wù)進行客戶開發(fā),包含:擬定市場拓展計劃,篩選拓展目標,擬定拓展方案,修改和實施拓展方案等;

3.根據(jù)拓展計劃和策略,積極拓展市場,通過電話、網(wǎng)絡(luò)、商務(wù)拜訪等營銷方式挖掘客戶需求,并達成成交,完成銷售業(yè)績;

4.維護客戶關(guān)系,歸類積淀客戶;

5.完成公司既定銷售指標,達成公司各階段市場戰(zhàn)略目標。

任職要求:

1.一年以上市場營銷、項目拓展的管理工作經(jīng)驗;

2.對市場具有很強的洞察能力和分析能力,具有一定的開拓意識及市場拓展能力、執(zhí)行能力強;

3.具有良好的工作心態(tài),較強的抗壓能力和團隊拼博精神,語言表達能力強;

4.熟悉市場營銷、企業(yè)管理、談判技巧基本知識。