投訴協調專員崗位職責

崗位職責:

1.受理客戶投訴,及時聯系責任方處理好客戶投訴;

2.負責客戶滿意度回訪,分析真實客戶滿意情況并作出改進;

3.負責劃分客戶投訴問題的責任界定,提升處理效率;

4.負責客戶投訴受理流程的改進;

5.定期制作客戶服務工作情況總結報告報上級審批

任職要求:

1、大專以上學歷;

2、有較強的溝通能力,仔細度高,責任心強;

3、積極主動為客戶解決問題;

4、有物流工作經驗的優先;

投訴協調專員崗位

篇2:投訴客服專員崗位職責

客戶服務/投訴處理/客服專員驛舒達酒店預訂服務(上海)有限公司驛舒達酒店預訂服務(上海)有限公司,hrs,驛舒達WearelookingforaShanghaibased2ndLevelAgentChina(m/f)thatprovidescontributiontothecontinuousimprovementofservicesforHRScustomers.

AtHRSGROUP“Welovetomakeithappen”:Wearetheworld’sleadinghotelsolutionsproviderandenablebusinessandleisuretravelerstosearch,bookandstayincontroloftheirhotelaccommodation.Itisourgoaltomakethebookingexperiencesimpleandsmart.Ourbookingportalscombinemorethan850,000accommodationsworldwideandformthebasisforourinnovativeend-to-endsolutionsweareofferingtoglobalcorporations.TheHRSGROUPcontinuestoexpandandemploysmorethan1,500peoplein27officesacrosstheworld–includingCologne,Shanghai,London,MumbaiandSydney.

Tofuelourinternationalgrowthwearelookingforentrepreneurialminds,whoarepassionateandresult-driven,haveastrongteam-spiritandwilltakeonthechallengetopioneertheeverchangingtravelindustry.DoyoualsowanttomakeithappenatHRS?

Thechallengeyouareupfor.

-Takeend-to-endresponsibilityofdealingwithcomplaintsfromHRScustomerswithexcellentqualityandservicestandards

-Clarifythecausesofcustomercomplaintswithinternalandexternalcontacts

-Processthecustomercomplaintswithoptimalsolution

-Maintainandmanagethecustomerdatainthesystem

-Participateinprocessoptimizationproject

Thecommitmentyoubring

-Bachelor’sdegreeorabove

-3yearsofworkingexperienceincomplaintmanagement,ideallyinthehospitalityortourismindustry

-GoodknowledgeinPCapplication,withproficiencyinusingCall-Centre-Systemsorotherrelatedspecifiedsoftware

-Astructured,independentandserviceorientedworkingstyle

-FluencyinEnglish,spokenandwritten

Therewardyouget

-AhighimpactQualitySpecialistrolewithhighdegreesofresponsibilityandautonomy

-Plentyofroomforpersonalgrowthandprofessionaldevelopment

-Ahighlytalented,passionateandinternationalteamthatrevolutionizesthetravelindustry

-Strongteamperformanceandatransparentresultsfocustowardsoneshareddirection

-Amodernworkingenvironment

篇3:售后投訴專員崗位職責任職要求

售后投訴專員崗位職責

崗位職責

1、對新、老客戶進行回訪,做好售后服務;保持跟客戶的聯系,增加溝通,了解客戶所需,促進后期合作;

2、及時處理客戶的建議、投訴,解答問題和意見,記錄整理及匯報;

3、月子客人的溝通及聯系

4、善于處理客戶提出的各種問題及各種投訴。

任職資格

1性格外向,有較強的溝通能力及服務理念

2有一定客戶服務工作經驗

3做事主動積極,細心負責,溝通能力強,有團隊合作精神,抗壓能力強,能面對客戶的不同問題給與解決

4有責任心,能獨立完成任務

售后投訴專員崗位