國際服務咨詢顧問Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;

篇2:服務咨詢顧問崗位職責任職要求

服務咨詢顧問崗位職責

咨詢服務顧問北京安信天行科技有限公司北京安信天行科技有限公司,安信天行任職要求:

1、計算機、網絡安全及相關專業,本科及以上學歷,2年以上相關工作經驗;

2、有較強的寫作、安全方案設計和軟課題研究能力者優先;

3、熟悉防火墻、漏洞掃描、網頁防篡改、數據備份、防病毒攻擊、網絡及數據庫審計等相關網絡知識;

4、熟悉系統安全知識(Windows、Linux、Unix等);

5、了解信息安全領域的技術標準及管理標準,掌握安全評估服務方法;

6、熟悉信息安全業務,對客戶信息系統生命周期有深入了解,有安全需求分析、安全風險評估、安全等級制定、安全方案設計、安全集成、安全維護、應急響應等安全應用方面的相關知識,有項目實際工作經驗者優先;

7、有較強的自學能力和學習愿望,具備出色的理解能力和動手能力,嚴謹的邏輯思維能力和自我管理能力;積極上進、善于溝通,具備客戶服務意識和團隊合作精神;

8、具有CISSP、CISP、CISA、CCIE、CCNP等相關認證者優先。

崗位職責:

1、負責為政府、企業用戶提供安全服務咨詢方案,為客戶提供風險評估、等保咨詢、信息安全管理咨詢、信息安全體系設計規劃和安全解決方案等咨詢服務;

2、作為項目經理,負責整體項目實施工作,制定把控項目進度和項目質量要求;

3、承擔研究類課題、客戶定制化文檔編寫和培訓工作;

4、其他領導交辦的工作任務。

服務咨詢顧問崗位

篇3:IT服務咨詢顧問崗位職責

IT服務管理咨詢顧問趨勢引領信息咨詢北京北京趨勢引領信息咨詢有限公司,趨勢引領,趨勢引領信息咨詢北京,趨勢引領崗位職責:

1.協助客戶完成IT運維管理流程的規劃、設計、運維與質量控制,包括:

a)制定IT運營管理規劃;

b)變更、發布、容量性能管理等流程優化需求管理及電子化實施過程的管控,持續改進;

c)事件、問題、變更、配置、業務連續性等領域的制度、辦法、流程規范的制定;

d)IT運維管理流程的日常運維管理和質量控制;

e)推動IT運營管理體系的落地執行,定期對運營管理數據進行分析,及協助組織定期的檢查和審計,發現潛在風險推動改進提升。

2.相關IT運營重要工作任務的實施。

?任職要求:

1.大學本科以上學歷,計算機科學、IT治理、信息管理、信息安全、通信、軟件工程、項目管理、自動控制等相關專業;

2.工作年限5-8年,3年以上IT相關工作經驗;

3.年齡35歲以下。

?能力要求:

1.熟悉大型企業IT運營戰略管理模式,在大型企業ITIL管理和項目管理3年以上工作經驗,主持過3個及以上的IT管理咨詢類項目或擔任過ITIL流程經理至少2年;

2.熟悉ITSM/ITIL/ISO20000/DevOps等體系標準,有大型企業IT運營管理經驗者優先,對于主流IT技術有一定了解,有ITIL/DevOps證書優先;

3.具備清晰的邏輯思維和推理能力,良好的系統分析、解決問題能力,較強的工作推動力;

4.有良好的領悟力,能夠主動、及時的與客戶進行溝通,了解客戶需求;

5.富有創新精神,性格開朗,善于溝通。