ITHelpdesk崗位職責(zé)
JAVADeveloperAbouttheOrganisation:
Thiscompanyisaleadingglobalprovideroflegalresearchandcontent-enabledworkflowsolutions.
Purpose:
?Thispositionperformscomplexresearch,design,andsoftwaredevelopmentassignmentswithinasoftwarefunctionalareaorproductline,andprovidesdirectinputtoprojectplans,schedules,andmethodologyinthedevelopmentofcrossfunctionalsoftwareproducts.Thispositionperformssoftwaredesign-typicallyacrossmultiplesystems;mentorsmorejunior
?membersoftheteam;andtalkstousers/customersandtranslatestheirrequestsintosolutions
KeyResponsibilities:
?Interfacewithothertechnicalpersonnelorteammemberstofinalizerequirements
?Writeandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents.
?Completecomplexbugfixes
?Workcloselywithotherdevelopmentteammemberstounderstandcomplexproductrequirementsandtranslatethemintosoftwaredesigns
?Successfullyimplementdevelopmentprocesses,codingbestpractices,andcodereviews
?Operateinvariousdevelopmentenvironments(Agile,Waterfall,etc.)whilecollaboratingwithkeystakeholders
?Resolvecomplextechnicalissuesasnecessary
?Trainentry-levelsoftwareengineersasdirectedbydepartmentmanagement,ensuringtheyareknowledgeableincriticalaspectsoftheirroles
?Keepabreastofnewtechnologydevelopments
?Designandworkwithcomplexdatamodels
?Mentorless-seniorsoftwaredevelopersondevelopmentmethodologiesandoptimizationtechniques
?Allotherdutiesasassigned
KeyRequirements:
?5+yearsofSoftwareEngineeringexperience
?BSEngineering/ComputerScienceorequivalentexperiencerequired
?ExperiencewithMarkLogicXQuerydesired
?Advancedknowledgeofsoftwaredevelopmentmethodologies(e.g.,Agile,Waterfall)
?Strongproficiencywithdatamanipulationlanguageincludingoptimizationtechniques
?Strongunderstandingofnormalized/dimensionaldatamodelingprinciples
?Strongknowledgeofmultipledatastoragesubsystems
?Expertiseindevelopmentlanguagesincludingbutnotlimitedto:Java/J2EE,JavaScript,JSP,C/C++,HTML,XML,SQL,Windows,UNIX,and.Net
?Strongresearchskills
?Strongknowledgeinindustrybestpracticesindevelopment
?Knowledgeinusinganddevelopingapplicabletoolsets
?Abilitytointerfacecompetentlywithothertechnicalpersonnelorteammemberstofinalizerequirements
?Abilitytoworkwellwithinternalandexternaltechnologyresources
?Knowledgeoftest-drivendevelopment
?Abilitytowriteandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents
?Abilitytocompletecomplexbugfixes
?Goodoralandwrittencommunicationsskills
?Ifyouknowsearchingengine,thatwillbeagreatplus
?ReporttoUSnewtechteamAbouttheOrganisation:
Thiscompanyisaleadingglobalprovideroflegalresearchandcontent-enabledworkflowsolutions.
Purpose:
?Thispositionperformscomplexresearch,design,andsoftwaredevelopmentassignmentswithinasoftwarefunctionalareaorproductline,andprovidesdirectinputtoprojectplans,schedules,andmethodologyinthedevelopmentofcrossfunctionalsoftwareproducts.Thispositionperformssoftwaredesign-typicallyacrossmultiplesystems;mentorsmorejunior
?membersoftheteam;andtalkstousers/customersandtranslatestheirrequestsintosolutions
KeyResponsibilities:
?Interfacewithothertechnicalpersonnelorteammemberstofinalizerequirements
?Writeandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents.
?Completecomplexbugfixes
?Workcloselywithotherdevelopmentteammemberstounderstandcomplexproductrequirementsandtranslatethemintosoftwaredesigns
?Successfullyimplementdevelopmentprocesses,codingbestpractices,andcodereviews
?Operateinvariousdevelopmentenvironments(Agile,Waterfall,etc.)whilecollaboratingwithkeystakeholders
?Resolvecomplextechnicalissuesasnecessary
?Trainentry-levelsoftwareengineersasdirectedbydepartmentmanagement,ensuringtheyareknowledgeableincriticalaspectsoftheirroles
?Keepabreastofnewtechnologydevelopments
?Designandworkwithcomplexdatamodels
?Mentorless-seniorsoftwaredevelopersondevelopmentmethodologiesandoptimizationtechniques
?Allotherdutiesasassigned
KeyRequirements:
?5+yearsofSoftwareEngineeringexperience
?BSEngineering/ComputerScienceorequivalentexperiencerequired
?ExperiencewithMarkLogicXQuerydesired
?Advancedknowledgeofsoftwaredevelopmentmethodologies(e.g.,Agile,Waterfall)
?Strongproficiencywithdatamanipulationlanguageincludingoptimizationtechniques
?Strongunderstandingofnormalized/dimensionaldatamodelingprinciples
?Strongknowledgeofmultipledatastoragesubsystems
?Expertiseindevelopmentlanguagesincludingbutnotlimitedto:Java/J2EE,JavaScript,JSP,C/C++,HTML,XML,SQL,Windows,UNIX,and.Net
?Strongresearchskills
?Strongknowledgeinindustrybestpracticesindevelopment
?Knowledgeinusinganddevelopingapplicabletoolsets
?Abilitytointerfacecompetentlywithothertechnicalpersonnelorteammemberstofinalizerequirements
?Abilitytoworkwellwithinternalandexternaltechnologyresources
?Knowledgeoftest-drivendevelopment
?Abilitytowriteandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents
?Abilitytocompletecomplexbugfixes
?Goodoralandwrittencommunicationsskills
?Ifyouknowsearchingengine,thatwillbeagreatplus
?ReporttoUSnewtechteam
篇2:知名外資銀行IThelpdesksupport崗位職責(zé)職位要求
職責(zé)描述:
工作內(nèi)容:
本地支持
Branchsupport
1、進行日常硬件設(shè)備維護工作,軟件安裝、卸載及問題處理;
Supportdailyhardwaremaintenance,softwareinstallation,uninstallandtroubleshooting.
2、協(xié)助終端用戶的技術(shù)支持工作;
Assistanceforendusertechnicalsupport.
3、提供電腦及IT設(shè)備的支持服務(wù);
ProvideenduserPCandITequipmentsupportservices.
4、實時響應(yīng)及處理終端用戶的問題和服務(wù)請求;
Respondandhandleenduserquestionandservicerequestinreal-time.
5、管理各類軟硬件及固定資產(chǎn)的維護;
Manageallkindsofhardwareandsoftware,aswellasinventorymaintenance.
6、協(xié)助維護服務(wù)器、電話語音系統(tǒng)、網(wǎng)絡(luò)及安全系統(tǒng)或其它IT設(shè)備;
Assistinservermaintenance,voicesystem,networkandsecuritysystemorotherITequipment.
7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術(shù)支持服務(wù);
ToprovideITsupportservicecomplywithcompanyIncident,Problem,Changemanagementandinformationsecuritypoliciesrequirement.
8、負(fù)責(zé)定期對硬件基礎(chǔ)設(shè)施的晨檢、巡檢及事故上報;
Responsibleforregularmorningcheckandon-siteinspectionofhardwareinfrastructureandaccidentreport.
9、協(xié)助數(shù)據(jù)備份及介質(zhì)管理;
Assistindatabackupandbackupmediamanagement(includingbothonsiteandoffsitebackuptapes).
10、協(xié)助本地IT項目的部署和實施;
AssistinlocalITprojectdeploymentandimplementation.
11、提供本地應(yīng)用系統(tǒng)的技術(shù)支持,以及銀行內(nèi)部系統(tǒng)的搭建、安裝、測試;
Providetechnicalsupportservicestolocalapplicationsystem,aswellasinternalsystemsrollout,installationandtest.
12、與各部門協(xié)作各項工作;
Wellcoordinationworkwithvariousdepartmentsinthebank.
13、將問題重新定位到適當(dāng)?shù)馁Y源;
Toidentifytheproblemandassigntoappropriatesupportteam/resource.
14、信息技術(shù)設(shè)備的庫存管理;
ITequipmentInventorymanagement.
15、協(xié)助公司員工進行本地監(jiān)管應(yīng)用系統(tǒng)的用戶帳戶管理,包括用戶帳戶創(chuàng)建,解鎖,密碼重置,權(quán)限修改,刪除,定期用戶帳戶和授權(quán)批復(fù)列表再認(rèn)證等工作;
SupportcompanystaffforuserIDadministrationworkforlocalbankingsystemincludinguserIDcreate,unlock,passwordreset,profilemodification,delete,regularIDandapprovermatrixrecertificationandenquiryservice.
崗位要求:
-供應(yīng)商服務(wù)必須遵守CBRCIT外包風(fēng)險管理指南;
-英語書面ok,口語能力可以略微放寬
-2年左右的相關(guān)銀行行業(yè)工作經(jīng)驗;具有團隊主管經(jīng)驗優(yōu)先考慮
-對工作具有高度的熱情;
-具有獨立完成工作的能力;
-具有高度容忍度;
-無重大操作失誤;
-熟悉終端用戶支持;
-VendorservicemustbeabletocomplywithCBRCIToutsourcingriskmanagementguideline.
-ProficiencyinwrittenandspokenEnglishandMandarin
-Atleast3yearworkingexperienceinrelatedindustry.
-GoodcommandofEnglishandmandarin
-Highenergyandenthusiasm/compulsiontodowhateverittakestoreachasuccessfuloutcome
-Passionateaboutteamingforresults/abilitytoworkindependently
-Hightoleranceforambiguity
-Teamleadexperiencewillbeaplus
-Noserioususercomplaints
-Nosignificantoperatingmistake
-Proficiencyinendusersupport
薪資福利:月薪9-14K+5天年假,補醫(yī)保,入職體檢,員工活動等等
崗位要求:
學(xué)歷要求:不限
語言要求:不限
年齡要求:不限
工作年限:1-3年
篇3:知名外資銀行IThelpdesk&admin崗位職責(zé)職位要求
職責(zé)描述:
工作內(nèi)容:
本地支持
Branchsupport
進行日常硬件設(shè)備維護工作,軟件安裝、卸載及問題處理;
Supportdailyhardwaremaintenance,softwareinstallation,uninstallandtroubleshooting.
2、協(xié)助終端用戶的技術(shù)支持工作;
Assistanceforendusertechnicalsupport.
3、提供電腦及IT設(shè)備的支持服務(wù);
ProvideenduserPCandITequipmentsupportservices.
4、實時響應(yīng)及處理終端用戶的問題和服務(wù)請求;
Respondandhandleenduserquestionandservicerequestinreal-time.
5、管理各類軟硬件及固定資產(chǎn)的維護;
Manageallkindsofhardwareandsoftware,aswellasinventorymaintenance.
6、協(xié)助維護服務(wù)器、電話語音系統(tǒng)、網(wǎng)絡(luò)及安全系統(tǒng)或其它IT設(shè)備;
Assistinservermaintenance,voicesystem,networkandsecuritysystemorotherITequipment.
7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術(shù)支持服務(wù);
ToprovideITsupportservicecomplywithcompanyIncident,Problem,Changemanagementandinformationsecuritypoliciesrequirement.
8、負(fù)責(zé)定期對硬件基礎(chǔ)設(shè)施的晨檢、巡檢及事故上報;
Responsibleforregularmorningcheckandon-siteinspectionofhardwareinfrastructureandaccidentreport.
9、協(xié)助數(shù)據(jù)備份及介質(zhì)管理;
Assistindatabackupandbackupmediamanagement(includingbothonsiteandoffsitebackuptapes).
10、協(xié)助本地IT項目的部署和實施;
AssistinlocalITprojectdeploymentandimplementation.
11、提供本地應(yīng)用系統(tǒng)的技術(shù)支持,以及銀行內(nèi)部系統(tǒng)的搭建、安裝、測試;
Providetechnicalsupportservicestolocalapplicationsystem,aswellasinternalsystemsrollout,installationandtest.
12、與各部門協(xié)作各項工作;
Wellcoordinationworkwithvariousdepartmentsinthebank.
13、將問題重新定位到適當(dāng)?shù)馁Y源;
Toidentifytheproblemandassigntoappropriatesupportteam/resource.
14、信息技術(shù)設(shè)備的庫存管理;
ITequipmentInventorymanagement.
15、協(xié)助公司員工進行本地監(jiān)管應(yīng)用系統(tǒng)的用戶帳戶管理,包括用戶帳戶創(chuàng)建,解鎖,密碼重置,權(quán)限修改,刪除,定期用戶帳戶和授權(quán)批復(fù)列表再認(rèn)證等工作;
SupportcompanystaffforuserIDadministrationworkforlocalbankingsystemincludinguserIDcreate,unlock,passwordreset,profilemodification,delete,regularIDandapprovermatrixrecertificationandenquiryservice.
崗位要求:
-供應(yīng)商服務(wù)必須遵守CBRCIT外包風(fēng)險管理指南;
-英語書面ok,口語能力可以略微放寬
-2年左右的相關(guān)銀行行業(yè)工作經(jīng)驗;具有團隊主管經(jīng)驗優(yōu)先考慮
-對工作具有高度的熱情;
-具有獨立完成工作的能力;
-具有高度容忍度;
-無重大操作失誤;
-熟悉終端用戶支持;
-VendorservicemustbeabletocomplywithCBRCIToutsourcingriskmanagementguideline.
-ProficiencyinwrittenandspokenEnglishandMandarin
-Atleast3yearworkingexperienceinrelatedindustry.
-GoodcommandofEnglishandmandarin
-Highenergyandenthusiasm/compulsiontodowhateverittakestoreachasuccessfuloutcome
-Passionateaboutteamingforresults/abilitytoworkindependently
-Hightoleranceforambiguity
-Teamleadexperiencewillbeaplus
-Noserioususercomplaints
-Nosignificantoperatingmistake
-Proficiencyinendusersupport
崗位要求:
學(xué)歷要求:不限
語言要求:不限
年齡要求:不限
工作年限:2年經(jīng)驗