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ITHelpdesk崗位職責(zé)

2024-07-30 閱讀 6752

JAVADeveloperAbouttheOrganisation:

Thiscompanyisaleadingglobalprovideroflegalresearchandcontent-enabledworkflowsolutions.

Purpose:

?Thispositionperformscomplexresearch,design,andsoftwaredevelopmentassignmentswithinasoftwarefunctionalareaorproductline,andprovidesdirectinputtoprojectplans,schedules,andmethodologyinthedevelopmentofcrossfunctionalsoftwareproducts.Thispositionperformssoftwaredesign-typicallyacrossmultiplesystems;mentorsmorejunior

?membersoftheteam;andtalkstousers/customersandtranslatestheirrequestsintosolutions

KeyResponsibilities:

?Interfacewithothertechnicalpersonnelorteammemberstofinalizerequirements

?Writeandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents.

?Completecomplexbugfixes

?Workcloselywithotherdevelopmentteammemberstounderstandcomplexproductrequirementsandtranslatethemintosoftwaredesigns

?Successfullyimplementdevelopmentprocesses,codingbestpractices,andcodereviews

?Operateinvariousdevelopmentenvironments(Agile,Waterfall,etc.)whilecollaboratingwithkeystakeholders

?Resolvecomplextechnicalissuesasnecessary

?Trainentry-levelsoftwareengineersasdirectedbydepartmentmanagement,ensuringtheyareknowledgeableincriticalaspectsoftheirroles

?Keepabreastofnewtechnologydevelopments

?Designandworkwithcomplexdatamodels

?Mentorless-seniorsoftwaredevelopersondevelopmentmethodologiesandoptimizationtechniques

?Allotherdutiesasassigned

KeyRequirements:

?5+yearsofSoftwareEngineeringexperience

?BSEngineering/ComputerScienceorequivalentexperiencerequired

?ExperiencewithMarkLogicXQuerydesired

?Advancedknowledgeofsoftwaredevelopmentmethodologies(e.g.,Agile,Waterfall)

?Strongproficiencywithdatamanipulationlanguageincludingoptimizationtechniques

?Strongunderstandingofnormalized/dimensionaldatamodelingprinciples

?Strongknowledgeofmultipledatastoragesubsystems

?Expertiseindevelopmentlanguagesincludingbutnotlimitedto:Java/J2EE,JavaScript,JSP,C/C++,HTML,XML,SQL,Windows,UNIX,and.Net

?Strongresearchskills

?Strongknowledgeinindustrybestpracticesindevelopment

?Knowledgeinusinganddevelopingapplicabletoolsets

?Abilitytointerfacecompetentlywithothertechnicalpersonnelorteammemberstofinalizerequirements

?Abilitytoworkwellwithinternalandexternaltechnologyresources

?Knowledgeoftest-drivendevelopment

?Abilitytowriteandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents

?Abilitytocompletecomplexbugfixes

?Goodoralandwrittencommunicationsskills

?Ifyouknowsearchingengine,thatwillbeagreatplus

?ReporttoUSnewtechteamAbouttheOrganisation:

Thiscompanyisaleadingglobalprovideroflegalresearchandcontent-enabledworkflowsolutions.

Purpose:

?Thispositionperformscomplexresearch,design,andsoftwaredevelopmentassignmentswithinasoftwarefunctionalareaorproductline,andprovidesdirectinputtoprojectplans,schedules,andmethodologyinthedevelopmentofcrossfunctionalsoftwareproducts.Thispositionperformssoftwaredesign-typicallyacrossmultiplesystems;mentorsmorejunior

?membersoftheteam;andtalkstousers/customersandtranslatestheirrequestsintosolutions

KeyResponsibilities:

?Interfacewithothertechnicalpersonnelorteammemberstofinalizerequirements

?Writeandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents.

?Completecomplexbugfixes

?Workcloselywithotherdevelopmentteammemberstounderstandcomplexproductrequirementsandtranslatethemintosoftwaredesigns

?Successfullyimplementdevelopmentprocesses,codingbestpractices,andcodereviews

?Operateinvariousdevelopmentenvironments(Agile,Waterfall,etc.)whilecollaboratingwithkeystakeholders

?Resolvecomplextechnicalissuesasnecessary

?Trainentry-levelsoftwareengineersasdirectedbydepartmentmanagement,ensuringtheyareknowledgeableincriticalaspectsoftheirroles

?Keepabreastofnewtechnologydevelopments

?Designandworkwithcomplexdatamodels

?Mentorless-seniorsoftwaredevelopersondevelopmentmethodologiesandoptimizationtechniques

?Allotherdutiesasassigned

KeyRequirements:

?5+yearsofSoftwareEngineeringexperience

?BSEngineering/ComputerScienceorequivalentexperiencerequired

?ExperiencewithMarkLogicXQuerydesired

?Advancedknowledgeofsoftwaredevelopmentmethodologies(e.g.,Agile,Waterfall)

?Strongproficiencywithdatamanipulationlanguageincludingoptimizationtechniques

?Strongunderstandingofnormalized/dimensionaldatamodelingprinciples

?Strongknowledgeofmultipledatastoragesubsystems

?Expertiseindevelopmentlanguagesincludingbutnotlimitedto:Java/J2EE,JavaScript,JSP,C/C++,HTML,XML,SQL,Windows,UNIX,and.Net

?Strongresearchskills

?Strongknowledgeinindustrybestpracticesindevelopment

?Knowledgeinusinganddevelopingapplicabletoolsets

?Abilitytointerfacecompetentlywithothertechnicalpersonnelorteammemberstofinalizerequirements

?Abilitytoworkwellwithinternalandexternaltechnologyresources

?Knowledgeoftest-drivendevelopment

?Abilitytowriteandreviewportionsofdetailedspecificationsforthedevelopmentofcomplexsystemcomponents

?Abilitytocompletecomplexbugfixes

?Goodoralandwrittencommunicationsskills

?Ifyouknowsearchingengine,thatwillbeagreatplus

?ReporttoUSnewtechteam

篇2:知名外資銀行IThelpdesksupport崗位職責(zé)職位要求

職責(zé)描述

工作內(nèi)容:

本地支持

Branchsupport

1、進行日常硬件設(shè)備維護工作,軟件安裝、卸載及問題處理;

Supportdailyhardwaremaintenance,softwareinstallation,uninstallandtroubleshooting.

2、協(xié)助終端用戶的技術(shù)支持工作;

Assistanceforendusertechnicalsupport.

3、提供電腦及IT設(shè)備的支持服務(wù);

ProvideenduserPCandITequipmentsupportservices.

4、實時響應(yīng)及處理終端用戶的問題和服務(wù)請求;

Respondandhandleenduserquestionandservicerequestinreal-time.

5、管理各類軟硬件及固定資產(chǎn)的維護;

Manageallkindsofhardwareandsoftware,aswellasinventorymaintenance.

6、協(xié)助維護服務(wù)器、電話語音系統(tǒng)、網(wǎng)絡(luò)及安全系統(tǒng)或其它IT設(shè)備;

Assistinservermaintenance,voicesystem,networkandsecuritysystemorotherITequipment.

7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術(shù)支持服務(wù);

ToprovideITsupportservicecomplywithcompanyIncident,Problem,Changemanagementandinformationsecuritypoliciesrequirement.

8、負(fù)責(zé)定期對硬件基礎(chǔ)設(shè)施的晨檢、巡檢及事故上報;

Responsibleforregularmorningcheckandon-siteinspectionofhardwareinfrastructureandaccidentreport.

9、協(xié)助數(shù)據(jù)備份及介質(zhì)管理;

Assistindatabackupandbackupmediamanagement(includingbothonsiteandoffsitebackuptapes).

10、協(xié)助本地IT項目的部署和實施;

AssistinlocalITprojectdeploymentandimplementation.

11、提供本地應(yīng)用系統(tǒng)的技術(shù)支持,以及銀行內(nèi)部系統(tǒng)的搭建、安裝、測試;

Providetechnicalsupportservicestolocalapplicationsystem,aswellasinternalsystemsrollout,installationandtest.

12、與各部門協(xié)作各項工作;

Wellcoordinationworkwithvariousdepartmentsinthebank.

13、將問題重新定位到適當(dāng)?shù)馁Y源;

Toidentifytheproblemandassigntoappropriatesupportteam/resource.

14、信息技術(shù)設(shè)備的庫存管理;

ITequipmentInventorymanagement.

15、協(xié)助公司員工進行本地監(jiān)管應(yīng)用系統(tǒng)的用戶帳戶管理,包括用戶帳戶創(chuàng)建,解鎖,密碼重置,權(quán)限修改,刪除,定期用戶帳戶和授權(quán)批復(fù)列表再認(rèn)證等工作;

SupportcompanystaffforuserIDadministrationworkforlocalbankingsystemincludinguserIDcreate,unlock,passwordreset,profilemodification,delete,regularIDandapprovermatrixrecertificationandenquiryservice.

崗位要求

-供應(yīng)商服務(wù)必須遵守CBRCIT外包風(fēng)險管理指南;

-英語書面ok,口語能力可以略微放寬

-2年左右的相關(guān)銀行行業(yè)工作經(jīng)驗;具有團隊主管經(jīng)驗優(yōu)先考慮

-對工作具有高度的熱情;

-具有獨立完成工作的能力;

-具有高度容忍度;

-無重大操作失誤;

-熟悉終端用戶支持;

-VendorservicemustbeabletocomplywithCBRCIToutsourcingriskmanagementguideline.

-ProficiencyinwrittenandspokenEnglishandMandarin

-Atleast3yearworkingexperienceinrelatedindustry.

-GoodcommandofEnglishandmandarin

-Highenergyandenthusiasm/compulsiontodowhateverittakestoreachasuccessfuloutcome

-Passionateaboutteamingforresults/abilitytoworkindependently

-Hightoleranceforambiguity

-Teamleadexperiencewillbeaplus

-Noserioususercomplaints

-Nosignificantoperatingmistake

-Proficiencyinendusersupport

薪資福利:月薪9-14K+5天年假,補醫(yī)保,入職體檢,員工活動等等

崗位要求

學(xué)歷要求:不限

語言要求:不限

年齡要求:不限

工作年限:1-3年

篇3:知名外資銀行IThelpdesk&admin崗位職責(zé)職位要求

職責(zé)描述

工作內(nèi)容:

本地支持

Branchsupport

進行日常硬件設(shè)備維護工作,軟件安裝、卸載及問題處理;

Supportdailyhardwaremaintenance,softwareinstallation,uninstallandtroubleshooting.

2、協(xié)助終端用戶的技術(shù)支持工作;

Assistanceforendusertechnicalsupport.

3、提供電腦及IT設(shè)備的支持服務(wù);

ProvideenduserPCandITequipmentsupportservices.

4、實時響應(yīng)及處理終端用戶的問題和服務(wù)請求;

Respondandhandleenduserquestionandservicerequestinreal-time.

5、管理各類軟硬件及固定資產(chǎn)的維護;

Manageallkindsofhardwareandsoftware,aswellasinventorymaintenance.

6、協(xié)助維護服務(wù)器、電話語音系統(tǒng)、網(wǎng)絡(luò)及安全系統(tǒng)或其它IT設(shè)備;

Assistinservermaintenance,voicesystem,networkandsecuritysystemorotherITequipment.

7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術(shù)支持服務(wù);

ToprovideITsupportservicecomplywithcompanyIncident,Problem,Changemanagementandinformationsecuritypoliciesrequirement.

8、負(fù)責(zé)定期對硬件基礎(chǔ)設(shè)施的晨檢、巡檢及事故上報;

Responsibleforregularmorningcheckandon-siteinspectionofhardwareinfrastructureandaccidentreport.

9、協(xié)助數(shù)據(jù)備份及介質(zhì)管理;

Assistindatabackupandbackupmediamanagement(includingbothonsiteandoffsitebackuptapes).

10、協(xié)助本地IT項目的部署和實施;

AssistinlocalITprojectdeploymentandimplementation.

11、提供本地應(yīng)用系統(tǒng)的技術(shù)支持,以及銀行內(nèi)部系統(tǒng)的搭建、安裝、測試;

Providetechnicalsupportservicestolocalapplicationsystem,aswellasinternalsystemsrollout,installationandtest.

12、與各部門協(xié)作各項工作;

Wellcoordinationworkwithvariousdepartmentsinthebank.

13、將問題重新定位到適當(dāng)?shù)馁Y源;

Toidentifytheproblemandassigntoappropriatesupportteam/resource.

14、信息技術(shù)設(shè)備的庫存管理;

ITequipmentInventorymanagement.

15、協(xié)助公司員工進行本地監(jiān)管應(yīng)用系統(tǒng)的用戶帳戶管理,包括用戶帳戶創(chuàng)建,解鎖,密碼重置,權(quán)限修改,刪除,定期用戶帳戶和授權(quán)批復(fù)列表再認(rèn)證等工作;

SupportcompanystaffforuserIDadministrationworkforlocalbankingsystemincludinguserIDcreate,unlock,passwordreset,profilemodification,delete,regularIDandapprovermatrixrecertificationandenquiryservice.

崗位要求

-供應(yīng)商服務(wù)必須遵守CBRCIT外包風(fēng)險管理指南;

-英語書面ok,口語能力可以略微放寬

-2年左右的相關(guān)銀行行業(yè)工作經(jīng)驗;具有團隊主管經(jīng)驗優(yōu)先考慮

-對工作具有高度的熱情;

-具有獨立完成工作的能力;

-具有高度容忍度;

-無重大操作失誤;

-熟悉終端用戶支持;

-VendorservicemustbeabletocomplywithCBRCIToutsourcingriskmanagementguideline.

-ProficiencyinwrittenandspokenEnglishandMandarin

-Atleast3yearworkingexperienceinrelatedindustry.

-GoodcommandofEnglishandmandarin

-Highenergyandenthusiasm/compulsiontodowhateverittakestoreachasuccessfuloutcome

-Passionateaboutteamingforresults/abilitytoworkindependently

-Hightoleranceforambiguity

-Teamleadexperiencewillbeaplus

-Noserioususercomplaints

-Nosignificantoperatingmistake

-Proficiencyinendusersupport

崗位要求

學(xué)歷要求:不限

語言要求:不限

年齡要求:不限

工作年限:2年經(jīng)驗