1、接聽(tīng)電話,解答客戶(hù)疑問(wèn)

2、投訴客戶(hù)電話回訪,安撫客戶(hù)情緒

3、領(lǐng)導(dǎo)交代的其他任務(wù)

任職要求:

1、較強(qiáng)的溝通能力,電腦打字流程無(wú)障礙

2、普通話標(biāo)準(zhǔn),聲線清晰,思維靈活,工作細(xì)

致耐心,有良好的服務(wù)意識(shí)、責(zé)任心

4、長(zhǎng)期客服工作經(jīng)驗(yàn)學(xué)習(xí)能力接受能力強(qiáng)優(yōu)先

一周休息2天,朝九晚六,五險(xiǎn)一金,可接受實(shí)習(xí)

篇2:事件專(zhuān)員崗位職責(zé)事件專(zhuān)員職責(zé)任職要求

事件專(zhuān)員崗位職責(zé)

高級(jí)質(zhì)量專(zhuān)員-不良事件?MonitordailypRE/AEreporting,makesurefullycompliancewithtimeline.

?WorkwithdivisionPSMteamforperiodicalriskassessmentreportandintensiveproductriskevaluationreport.

?Monitorperiodicalriskassessmentreporting,makesurefullycompliancewithtimeline.

?WorkwithChinateamfordomesticpRE/AEinvestigation

?KeepclosecommunicationwithlocalandnationalADRcentertounderstandrequirementsandissuereview.

?FollowupoutstandingreportfromFDA.Workwithrelatedfunctiontocompleteinvestigationreport.

?PER/AEprocessmaintenanceandimprovementUpdate/createAEhandlingprocedurepertomeetlatestglobalpolicyandChinaregulation

?Providetrainingtorelatedfunction.

?Otherqualityrelatedworkifneed.?MonitordailypRE/AEreporting,makesurefullycompliancewithtimeline.

?WorkwithdivisionPSMteamforperiodicalriskassessmentreportandintensiveproductriskevaluationreport.

?Monitorperiodicalriskassessmentreporting,makesurefullycompliancewithtimeline.

?WorkwithChinateamfordomesticpRE/AEinvestigation

?KeepclosecommunicationwithlocalandnationalADRcentertounderstandrequirementsandissuereview.

?FollowupoutstandingreportfromFDA.Workwithrelatedfunctiontocompleteinvestigationreport.

?PER/AEprocessmaintenanceandimprovementUpdate/createAEhandlingprocedurepertomeetlatestglobalpolicyandChinaregulation

?Providetrainingtorelatedfunction.

?Otherqualityrelatedworkifneed.