1、接聽電話,解答客戶疑問

2、投訴客戶電話回訪,安撫客戶情緒

3、領導交代的其他任務

任職要求:

1、較強的溝通能力,電腦打字流程無障礙

2、普通話標準,聲線清晰,思維靈活,工作細

致耐心,有良好的服務意識、責任心

4、長期客服工作經驗學習能力接受能力強優先

一周休息2天,朝九晚六,五險一金,可接受實習

篇2:事件專員崗位職責事件專員職責任職要求

事件專員崗位職責

高級質量專員-不良事件?MonitordailypRE/AEreporting,makesurefullycompliancewithtimeline.

?WorkwithdivisionPSMteamforperiodicalriskassessmentreportandintensiveproductriskevaluationreport.

?Monitorperiodicalriskassessmentreporting,makesurefullycompliancewithtimeline.

?WorkwithChinateamfordomesticpRE/AEinvestigation

?KeepclosecommunicationwithlocalandnationalADRcentertounderstandrequirementsandissuereview.

?FollowupoutstandingreportfromFDA.Workwithrelatedfunctiontocompleteinvestigationreport.

?PER/AEprocessmaintenanceandimprovementUpdate/createAEhandlingprocedurepertomeetlatestglobalpolicyandChinaregulation

?Providetrainingtorelatedfunction.

?Otherqualityrelatedworkifneed.?MonitordailypRE/AEreporting,makesurefullycompliancewithtimeline.

?WorkwithdivisionPSMteamforperiodicalriskassessmentreportandintensiveproductriskevaluationreport.

?Monitorperiodicalriskassessmentreporting,makesurefullycompliancewithtimeline.

?WorkwithChinateamfordomesticpRE/AEinvestigation

?KeepclosecommunicationwithlocalandnationalADRcentertounderstandrequirementsandissuereview.

?FollowupoutstandingreportfromFDA.Workwithrelatedfunctiontocompleteinvestigationreport.

?PER/AEprocessmaintenanceandimprovementUpdate/createAEhandlingprocedurepertomeetlatestglobalpolicyandChinaregulation

?Providetrainingtorelatedfunction.

?Otherqualityrelatedworkifneed.