職位描述：

Oracle'sCloudmissionistobringitsleadingenterprisetechnologyandbusinessapplicationssoftwaretocustomers,anywhereintheworld,throughtheInternet.

OracleCloudisabroadsetofindustry-standardsbased,integratedservicesthatprovidecustomerswithsubscription-basedaccesstoOracleInfrastructureServices,OraclePlatformServices,ApplicationServicesandSocialServices,allcompletelymanaged,hostedandsupportedbyOracle.Withpredictablesubscriptionpricing,OracleClouddeliversinstantvalueandproductivityforbusinessusers,developersandadministrators.

Oracle’sCloudCustomerSuccessOrganizationisafocusedgroupofCloudCustomerSuccessexpertswhosemissionistodrivesuccessfulOracleCloudutilizationandreplenishmentthroughtheproactivemanagementofallfacetsofthecustomerengagementlifecycle.JoinoneofthemostvisibleareasofOracle’scontinuedsuccesswithCloud;thisisanexcitingopportunitytobepartof,andhelpshape,thisnewfunction.

職責(zé)描述：

負(fù)責(zé)云平臺技術(shù)支持（主要是數(shù)據(jù)庫、中間件等），直接面向亞太（韓國）客戶遠(yuǎn)程進(jìn)行解決方案的溝通。

具體如下

ReportingintotheDirector,APACTechCloudCustomerSuccessteam,basedinBeijingtheCSCwillberesponsibleforsupportingourvolumeCloudcustomerbasethroughon-lineandtelephonesupportcomplementingtherelationshipbetweenTheOracleCloudandourcustomerscorebusinessobjectivesandprioritiestherebydrivingincreasedbusinessvalueandalignmentbetweenOracleanditsvaluedcustomercommunity.

TheCustomerSuccessConsultant(CSC)willberesponsibleforsupportingcustomeradoptionthroughsuccessfulcustomeron-boardingandusageoftheirTechCloudservicecreditsviatheadoptionportalsupportedbyanetworkofpartnersprovidingimplementationservices,on-sitesupportandworkshops.TheCSCwillbethemainpointofcontactviathephoneand/oron-linechattoensurethatourvolumecustomerssuccessfullyprogressthroughtheon-lineguidedadoptionprocessresultinginrenewalandexpansionoftheirservices.TheCSCwillcollaboratewithsales,supportandpartnerstoimprovethecustomer’suseofTechnologyCloud.Thiswillincludeproblemsolving,milestonedevelopmentandreviewofimplementationplans.UltimatelythesuccessoftheroleisdrivingandsecuringahighlevelofcustomersatisfactionandensuringthatconsumptionofOracle’sCloudcontinuesinitsupwardtrajectory.

任職要求：

?GraduationinInformationTechnologyorinanyotherfieldsupportedbyaprofessionalqualificationinInformationTechnology

?4-6year’sexperienceinITpreferablywith＞2yearCloudexperience

?Proventrackrecordofproactiveproblemsolving

?AwarenessofCloudarchitecture,CloudservicesandCloudimplementationmethodology.

?GoodappreciationandknowledgeofcoreITproducts,trendsandapplicationsE.g.Infrastructure,Database,Middleware,Storage&Network.

?ShouldhavestrongtelephonyskillsforCloudadoption/support(*Preferred)

?Abletoconduct1tomanytechnologywebinars/workshopsviawebcasttools

?Expertiseinsocialmediatoolsandothermoderncommunicationmethods

?Enthusiasm,energyandabilitytoengageacustomeroverthephone

?Abilitytoworkinamulti-culturalenvironment

?Experienceinacustomer-facing,rolesuchasconsultant,salesconsulting,technicalsupport,solutionsengineerorhandsonCustomerSuccessManagerintheCloudecosystem

?Excellentcommunicationskills,externalcustomercommunication,butalsointernalcommunication,issueidentificationandtracking.

?Flexibility,thisisahighgrowthareathatrequiresagility

語言要求：

-英語讀寫良好

-韓語聽說熟練

篇2:客戶支持工程師崗位職責(zé)

客戶支持工程師(華東區(qū)域)日立分析儀器(上海)有限公司日立分析儀器(上海)有限公司,日立崗位職責(zé):

·負(fù)責(zé)日立分析儀器分析產(chǎn)品的安裝、維護(hù)、維修和故障排除工作;

·現(xiàn)場培訓(xùn)最終用戶如何正確操作系統(tǒng)、基本的結(jié)果分析和系統(tǒng)維護(hù);

·提供系統(tǒng)升級,常規(guī)功能檢查和及時按照部門預(yù)設(shè)標(biāo)準(zhǔn)操作程序和政策換發(fā)新證;

·確保所有資源如工具和測試設(shè)備的分配和良好維護(hù);

·促銷服務(wù)支持,如服務(wù)合同、耗材的銷售等;

任職要求:

·機(jī)械、電氣等技術(shù)專業(yè)教育背景,3年以上科學(xué)儀器行業(yè)工作經(jīng)驗(yàn);

·能夠很好的理解制度光譜儀工作原理,應(yīng)用程序和設(shè)備知識;

·優(yōu)秀的維修和問題解決的工業(yè)分析產(chǎn)品技術(shù)能力;

·90%的出差頻率,能夠獨(dú)立的主動安排工作;

·良好的溝通和人際交往能力;

·英語良好,精通辦公軟件;

KeyResponsibilities

·Performinstallations,maintenance,repairandtroubleshootingonHitachiHigh-techIndustrialAnalysisproductline.

·Provideon-sitetrainingstoendusersontheproperoperationofsystems,basicanalyticalresultsandsystemcare.

·Rendersystemupgrades,routinefunctionalitychecks,andrecertificationinaccordancetodepartmentalpre-establishedstandardoperatingproceduresandpolicies.

·Ensurethatallresourcesallocatedi.e.tools,testequipment'saremaintainedingoodcondition.

·Promoteserviceofferings,forexample,Servicecontract,PM,parts/consumablesetc...

Education/Qualifications:

·Technicaldegreeinmechanical,electricalorrelateddiscipline.Morethan3yearsworkingexperienceinthescientificinstrumentationindustry.

·ExcellentunderstandingofOESprinciples,applicationsandequipmentknowledge.

·ProvenstrongtechnicalcompetenciesintherepairandtroubleshootingofOIIAinstruments.

·GoodcommandinwrittenandoralEnglish

·ProficientinMSOfficesoftware

·GoodatPChardwareandsoftwareskills

·Upto90%travel.

·Usedtofollowingbasiclogicalandtechnicalprocessestoresolvetheservicecallswithinshortestpossibletime.

·Mustbeabletoworkindependentlyunderminimumsupervisionandissubjecttoaflexibleworkschedule,whichinvolvestravellingand/orworkingoutsideregularbusinesshourswhennecessary.

·Customerfocusedandopen-minded

·Goodcommunicationandinterpersonalskill

·Highlevelsofenergyanddrive.

·Abletoworkautonomously,butgetalongwellwithotherstaff.