QA客服崗位職責任職要求

2024-07-25 閱讀 3220

QA客服崗位職責

崗位職責

1、負責項目數據質檢,查找錯誤解決問題;

2、負責客服外呼錄音質檢,協助項目經理針對問題指導培訓客服;

3、制作質檢報告;

4、其他項目協助工作。

任職要求

1、一年以上呼叫中心工作經驗;

2、較強的責任心、耐心、細心;

3、思維敏捷,學習能力強;

4、工作效率高。

QA客服崗位

篇2:客服QA崗位職責任職要求

客服QA崗位職責

質量經理(外資皮質家具產品檢測英文交流QC-QA-客服)Experiencerequirement:

CertificationsrelatingtoQualityControllerorInspectorwillhaveanadvantage

Qualityinspectionexperience

1+yearsQualityControlexperienceinInspectionispreferred

Productorindustry-specificexperience

Requiredtostandandwalkforextendedperiodsoftime.

GeneralproficiencyofMicrosoftExcelandMicrosoftWordandPowerPoint

BasicMath&Geometry/Trigonometryisrequired.

Abilitytoworkindependentlywithlimitedsupervision.

Flexibilitybasedonplantproductionschedules.

KeyCompetencies:

Attentiontodetail

Communicationskills-MusthavegoodverbalandwrittencommunicationskillsinbothChineseandEnglish

Datacollection,managementandanalysis

Problemanalysisandproblemsolving

Planningandorganizing

Judgmentanddecision-making

Customerserviceorientation

Teamwork

DutyandResponsibility:

Responsibleforassuringthatmanufacturedsofasaremadeandassembledcorrectlytotheproductspecification.Ifaproductdoesnotmeetspecificstandards,recommendationsaremadetoimprovethequalityofaproduct

Understandingcustomerneedsandrequirementstodevelopeffectivequalitycontrolprocesses

Devisingandreviewinginspectionspecificationsforproducts

AcceptorrejectfinishedproductasperIQCinspection:

Rejectorremoveallproductsthatfailtomeetspecifications.

Sendtherejectedproductforreworkas/ifrequired.

Discussinspectionresultswiththoseresponsibleforproducts.

Accuratelydocumenttheresultsoftheinspectionsandtesting.

Maintainallcontrolleddocumentfilesandrecordsinatimelyandaccuratemanner.

Maintainsrecordofinspections,and

Prepareslistofdefects

ReportallqualityproblemsorfindingstoHQandfollowsuptoensurethatcorrectiveactionhas/willtakeplace.

FosteringahighdegreeofcollaborationbetweentheResearch&DevelopmentandProductionEngineeringteamsExperiencerequirement: