ServiceSalesManager/AccountManager售后服務(wù)銷(xiāo)售/客戶經(jīng)理KeyAccountabilities:

1.Developingandmaintainingcustomerrelationswiththeshipowners.

2.ToidentifysalesopportunitieswithinGLS,andfacilitatingthetransitiontoengagement

3.Topromoteandobtainaftersalesservicejobscontracts(ie:Pre-DockingInspection,Dry-DockingSupervision,Repair,Overhaul,Modification&Conversion,CrewsTrainingandFinalTesting)fromourShipownershavingtheirvesselsinstalledwithourMacGregorequipmentonboard.

4.TopromoteandobtainTPEModification&Conversionjobs.

5.ToobtainAnnualRoutineServiceAgreement.

6.TosignLifecycleServiceAgreementwithourVVIP&VIPShipowners.

7.Tocomewithconstructivecustomersvisitingreports.

8.TopromotetoourShipownersshouldalwayspurchasegenuineoriginalSparePartsfromMacGregor.

9.AssistourSpareParts&ServiceSalesTeamthruvisitingourShipownerstoobtainlongoverdueoutstandingpayments.

10.Responsibleofpreparationofquotationsandtosendtendermaterialtocustomer.Plan,leadeachtenderandassurethatthecustomersgetresponseaccordingtotheirneeds.

11.Handleallnecessarycorrespondence/communicationstocustomerregardingcommercialissues.

12.Commercialnegotiationwithcustomers,incl.price,paymenttermsandotherterms.

Qualifications:

1.FouryearuniversitydegreeinMechanics,Electricity,shipbuildingorothertechnicalarea;

2.HavepositivemindsetandcooperatewellwithourSales&ServicesTeams.

3.HavegoodRelationshipwithInternational&ChinaShipownersandChinaRepairShipyards.

4.Salesandnegotiationskills,strongsensecustomercare;

5.8+yearsinthesimilarposition,shipbuilding,shipequipmentpreferred;

6.Veryexcellentcommunicationskillsandinterpersonalskills;

7.VerygoodEnglish,bothwrittenandspeaking;

篇2:公司銷(xiāo)售人員與項(xiàng)目組裝配售后小組之間工作流程

公司關(guān)于銷(xiāo)售人員與項(xiàng)目組、裝配售后小組之間的工作流程

(一)保修期內(nèi)、外派遣售后人員的原則

保修期內(nèi):

1、屬于保修期以內(nèi)的機(jī)器發(fā)生維修,需要履行銷(xiāo)售人員告知項(xiàng)目組、項(xiàng)目組開(kāi)具《工作聯(lián)系單》通知裝配售后小組并附上維修內(nèi)容的程序。

▲銷(xiāo)售人員認(rèn)為有必要,可以將《工作聯(lián)系單》一式二份送達(dá)項(xiàng)目組,一份給項(xiàng)目組、一份自己留底

2、項(xiàng)目組接到銷(xiāo)售人員傳遞的信息,應(yīng)當(dāng)在第一時(shí)間致電客戶。能通過(guò)電話解答疑難或指導(dǎo)操作的應(yīng)盡量采取這種方法,不能通過(guò)判斷解決問(wèn)題的也要安慰客戶。

▲項(xiàng)目組須將與客戶溝通的情況口頭告知銷(xiāo)售人員

3、發(fā)生客戶需要更換配件、增加附屬配件等情況,由項(xiàng)目組負(fù)責(zé)落實(shí)直至將所需配件準(zhǔn)備完成并告知裝配售后組長(zhǎng)。需要雙方簽字確認(rèn)的履行簽字手續(xù)。

▲“直至將所需配件準(zhǔn)備完成”是指項(xiàng)目組制圖、下單、生產(chǎn)完成

篇3:地產(chǎn)項(xiàng)目經(jīng)理銷(xiāo)售管理流程售后服務(wù)

地產(chǎn)項(xiàng)目經(jīng)理銷(xiāo)售管理流程(4)--售后服務(wù)

1、售后服務(wù)分類(lèi):按時(shí)間分類(lèi)、按購(gòu)買(mǎi)服務(wù)人員分、按購(gòu)買(mǎi)戶型和花園名稱(chēng)分、按成交與否分、按客戶意向分;

2、建立客戶投訴制度:---客戶意見(jiàn)卡;

內(nèi)容以關(guān)鍵性服務(wù)質(zhì)量指標(biāo)為衡量標(biāo)準(zhǔn):如客戶接觸媒體效果時(shí)的態(tài)度不同;客戶到達(dá)現(xiàn)場(chǎng)時(shí)的第一印象;客戶產(chǎn)生是否購(gòu)買(mǎi)時(shí)的心理感受;客戶在簽定相應(yīng)認(rèn)購(gòu)書(shū)和合約時(shí)的感受;重大施工階段時(shí)的心理感受(動(dòng)工、出地面、封頂、交樓等);處理客戶抱怨時(shí)客戶的心理感受;

3、關(guān)于服務(wù)品質(zhì)及其評(píng)估--檢查日常內(nèi)容和售后服務(wù):有待補(bǔ)充:其它銷(xiāo)售方式(關(guān)于正常銷(xiāo)售現(xiàn)場(chǎng)、展銷(xiāo)會(huì)、其它促銷(xiāo)活動(dòng))