職位描述：

obDescription:

Thispersonisresponsibleforimprovingchannelpartners’abilitytosucceedwithHPPrintcontractualportfolio,includingHPLaserJet,HPPageWide,andSamsung-brandedprinterproducts.

PeopleintheseroleswillactastrustedadvisorsandchampionsforHP’stopchannelpartnersforserviceandsupportrelatedactivitiesinordertosupportHPproducts,suppliesandservicesgrowth,andpartnersuccessindeliveringbestinclassservicetotheircustomers.Peoplewillintegratetechnicalknowledgeandbusinessunderstandingtocreatesolutionsforchannelpartners.

Thesepositionswillbeinstrategicgeographicsites,closetopartnerstobesupported.TheywilloperateinclosepartnershipwiththeHPGlobalBusinessUnits,RegionMarketing,Salesteams,andHPCustomerSupportteams.

Responsibilities:

ProvideasinglepointofcontactforservicemanagersatmajorpartnersdeployingandsupportingHP’sChannelPartnerportfolio

Leadconsultingwithpartnerdeliveryteamsinplanning,delivering,andmanagingcomplexsupportdesign,deliver,andmanagedeliveryofofficeprintingsolutions.

Drivemonthly/quarterlyreviewswithpartners

Provideexpertconsultingonaspecifictechnology,application,serviceofferingormarketsegmentthroughproactivelymaintaininghigh-leveltechnical,operationalexpertiseandunderstandingofindustrytrendstodevelopchannelpartnerrelationship

Applydeepandbroadofficeprintingtechnicalbackgroundandknowledgeofcopierindustrytrendstomanagecriticalchannelpartnerrelationships

Anticipate,understandpartnersneedsfromHP

PromoteHPstrategiesforimprovingproductsserviceability,diagnostictools,SDSValueproposition

ProactiveSupport

Integratetechnicalknowledgeandbusinessunderstandingtocreatesolutionsforchannelpartners.

Gatherfeedback,provideaccesstoexistingdocumentationandsupporttoolset,fleetsupportreporting

Findbrokenprocesses,improvecommunications,fixbreakdownsanddefineimprovementsplans.

Deployserviceprogramsandprogramchangeswithpartners

ReactiveSupport

Resolvetechnicalandbusinessincidents.

ElevateCustomerSupportLevel2andGlobalBusinessUnits’attentiononunresolvedissuestofindandfixhotproblems(partsandserviceissues…)throughafastTurnAroundTime.

LogcomplexcasesforensuringappropriateactionsbyLevel2,GlobalBusinessUnit,andcountryreporting

QuicklysolvetechnicalissuesorescalatetoappropriateteamsinCustomerSupportandGlobalBusinessUnits

Operationsmanagement

Ensurepartnerreadinessforprocessandsystemstraining.Incaseofacomplianceinvestigation,driveengagementwithpartner’smanagement

PerformPartnerassessmentsandensurepartnercompliancetoHPOpsguide

EnsurenewproductandservicecommunicationstopartnersandproactivelytrackServiceQualificationreadinesscompletion

Reviewpartnerdeliveryperformance(DeliveryKPIs)andcorrectiveactionplans

IstheHPSalesandcategoryfocalpointforpartnerselection,onboarding,postsalesissues

Mentoring

Mentorandconsultwithteammembers,otherorganizations,customers,andvendorsonthemostcomplexissues.

Mentorandassistless-experiencedteammembersoncomplexincidents.

JobRequirements:

Education:

BachelorofScienceorMasterofSciencedegreeinEngineering,ComputerScience,ComputerEngineeringorsimilarfield,orequivalentexperience.MastersofBusinessAdministrationpreferred.

RequiredExperience:

5-10plusyearsofsupport,engineering,andtechnicalexperiencewithofficecopiersandofficeprintingproviders.Preferredtohaveadditionalexperiencewithscanners,printers,MFPs,andsimilarproducts.

Experienceworkingacrossorganizations.

Processimprovementandprocessimplementationexperience,especiallywithcomplex,distributedsystems.ProjectManagementProfessionalorLeanSigmaBlackBeltcertificationpreferred.

Relationshipmanagement

FluencyinEnglishandkeylocallanguagesrequired.

OtherRequirements:

Greaterthan50%travelrequired.

篇2:酒店樓面經理崗位職責素質要求

酒店樓面經理崗位職責與素質要求

上級:總監

下級:部長、洗碗房

崗位職責:

1、認真貫徹總監下達的有關指示。

2、分派并督促各項經濟指標的落實情況,及時呈報經營狀況。努力學習業務知識,嚴格要求自己,模范執行各項規章制度。熟悉本管區的各項服務工作,不斷提高自身的管理水平,對工作要有高度的責任感。

3、負責所管轄范圍的日常管理工作,制定工作計劃,對屬下進行業務培訓。

4、檢查屬下崗位職責執行落實情況,每月進行評估,獎勤罰懶。

5、堅持勤巡查,現場督導,發現問題及時解決。

6、每周向娛樂總監匯報一周來的工作情況,發現問題及時報告。

7、根據本管區服務項目的特點和經營活動中的情況進行客源、客情分析。向總監提出整改意見。

8、每月上交"營業分析"報告,對所需物品要有計劃的提出申請。

素質要求:

有三年以上管理經驗,有很高娛樂業務能力,良好的心理素質,責任心強,大專文化程度。

篇3:酒店娛樂部總監崗位職責素質要求

酒店娛樂部總監崗位職責和素質要求

娛樂部總監

上級:總經理

下級:樓面經理、DJ經理、舞臺總監、酒吧主管

崗位職責:

1、對總經理負責,主持部門全面工作,執行和落實上級有關指示,保證部門的工作運轉正常。

2、制定部門工作計劃,建立和健全本部各項規章制度,抓好骨干隊伍建設,注意培養、考核和選拔人才。

3、抓好員工隊伍思想教育工作,制定每年培訓大綱,落實獎懲制度。

4、主持部門例會,聽取匯報,研究情況,布置任務。

5、監督營業計劃落實情況,抓好財產管理和成本核算工作,保證完成各項經濟指標。

素質要求:

基本素質:具有良好的職業道德和敬業精神,對企業有強烈的責任感。經驗豐富,思路敏捷,勇于創新,敢于競爭,處事果斷,講求效率,為人正直,秉公辦事,不徇私情。

自然條件:年齡30歲以上,相貌端正,身體健康。

工作經驗:具有五年以上酒店娛樂部門總監級的管理經驗。

特殊要求:具有較強的組織、協調、管理能力,在酒店經營管理方面有較強的業務能力,有良好的社交能力,具有艱苦奮斗的精神。