助理服務經理AssistantServicesManager上海惠靈頓外籍人員子女學校上海惠靈頓外籍人員子女學校職責描述:

1.Supervisesbusservicesandgeneraladministration.

2.Plan,organiseandmanagetheoutsourcedbusteamtoensurethattheworkisaccomplishedinamannerconsistentwiththeCollege’srequirements.

3.Serveascontactpersonsforalltransportationrelatedmatters.

4.Collaboratewithotherstaffmembersinordertoformulateandimplementpolicies,procedures,goalsandobjectives

5.Monitoroperationsofthetransportationtoensurethatstaffmemberscomplywithadministrativepoliciesandprocedures,safetyrulesandgovernmentregulations.

6.Promotesafeworkactivitiesbyconductingsafetyaudits,attendingsafetymeetingsandmeetingwithteam

7.Supportwithinvestigationtodeterminecausesoftransportationaccidentsandensuresafetyproceduresareimproved.

8.Analyseexpendituresandotherfinancialinformationinordertodevelopplans,policiesandbudgetsforimprovingtransportationservices.

9.Conducttrainingsessionsonsubjectssuchassafety,busregistrationsystemandCollege’sexpectations

10.LiaisewiththeSeniorFacilityandOperationsManager,BursarandHeadmasterandthewiderteaminaneffectiveandefficientmanner,keepingthemabreastofon-goingissues,workprioritiesandprogress

11.Organisationoftransportationservices

?Coordinatedailyprocessesandprocedurestomeetaddressrequestsfromstaff,pupilsandtheirparents

?Developandmonitormechanismsforprioritisingandmanagingtransportationservicesrequestspro-activelyandinatimely,well-communicatedmanner

?CoordinatetheHelpDeskstaffincludingmanagementofworkpriorities,standardsandroster

12.Servicelevelagreement

?Fosteracultureofproactivity,responsivenessandserviceorientation

?Provideinformation,adviceandassistancetokeystakeholders

?Maintainhighlevelcommunicationacrossallnon-academicfunctionswithinthesettingensuringthecommunityiskeptabreastofdevelopmentsinthevariousdepartmentsandtheirimpactonstaff,pupilsandparents.Managetheresponsivenessoftheteam,prioritisingandprocessingofwalk-in,phoneandticketrequestsinatimelyandefficientmanner

?DocumentandmaintainvisibilityofvendorsmeetingtheirSLAagreements

?Providemonthlyreportsasrequirede.g.:incidents,feedback,analysisetc.

13.OtherdutiesasassignedbytheSeniorFacilityandOperationsManagerorBursar

14.ActivelyparticipateinanyrelatedtrainingheldbytheCollege

任職要求:

1.Education:Bachelor’sdegree,Projectmanagementorrelatedsubject

2.Language:FluentwrittenandspokenEnglish

3.WorkingExperience:3-6yearsprojectmanagementandcustomerserviceexperience,ideallyinacontextthatincludesinternationalstaff

4.ManagementExperience:Experienceofmanagementofteamsisrequired

5.Experienceofworkinginaneducationalsettingpreferred

6.Aminimumoffiveyears’postqualificationexperience

7.FluencyinEnglishandChinese

8.Strongabilityinprojectmanagement

9.Commitmenttodemocraticgovernanceandcollaborative,data-baseddecision-making

10.Rigorousapproachtoproblem-solving

11.Abilitytodeliverexcellentserviceatalltimes

12.Theabilitytoprioritiseworkloadandmeetdeadlines

13.Excellentcommunicationskillswithadiverserangeofpeopleandinterpersonalskills

14.TechnologyuserskillssufficienttopreparereportsinExcelandWord,andaptitudetooperateappropriatedatabases

15.Abilitytomulti-taskandprioritise

16.Abilitytoworktotighttimelines

17.Abletoworklonghoursandoccasionalweekends

18.DemonstratingpracticethatrepresentsthefivecorevaluesofWellingtonatalltimes(courage,integrity,kindness,respectandresponsibility)

19.Excellentcommunicationandinterpersonalskills,provenabilitytocommunicateeffectivelywithdifferenttypesofpeopleandincross-cultureenvironment

20.Strongpassionfortheeducationindustry

21.Strongtrackrecordofsolvingcomplexproblems,strategicthinkinganddeliveringsignificantimpact.

22.Provenabilitytoworkwithmetrics,numbersandtrends,anddeveloprecommendationsforactionbasedontheanalysis.

23.PersonalIntegrity,accountabilityandcredibility

24.Strongmindsetforcontinuousimprovementtomeetorexceedexpectations.

篇2:物業項目服務中心經理助理崗位職責5

物業項目服務中心經理助理崗位職責(五)

一、貫徹國家法律法規,遵守公司管理制度,執行公司決策,完成工作目標。

二、熟悉小區管理環境,協助主任抓好各項工作,對各項服務進行指導、監督、協調、分析等,向主任提出合理化建議。

三、組織貫徹實施公司質量方針,組織并協調質量管理體系的建立,制訂并全面督促落實服務質量管理方案,實現質量目標。

四、對各崗位、各項服務內容進行質量監察,預防制止糾正不合格項目,組織落實績效考核,組織學習物業管理知識和崗位操作技能及服務規范,提高員工的服務意識和工作水平。

五、協助主任搞好內部管理和文化建設,建立相對完善的內部管理制度和服務規范,配合主任搞好與員工的工作關系,抓好員工的思想教育,保持工作的穩定和發展。

六、維護好客戶之間的服務關系,定期展開服務調查和服務質量回訪,反饋服務信息,改進服務方法,提高服務質量。

七、對照工作計劃和管理目標,控制各部門、員工的工作進度和狀態,督促檢查落實,確保工作方向正確,工作任務完成。

八、作好服務中心的人事管理工作,作好招聘、面試、錄用、培訓、試用等工作。

九、協助主任處理好相關單位的關系。

十、定期向主任匯報工作,積極完成公司交辦的其他工作。