日語技術(shù)支持崗位職責(zé)任職要求
日語技術(shù)支持崗位職責(zé)
日語技術(shù)支持Roles&Responsibilities
1.Receivingendusercalls
2.Providefirstlevelresolutions
3.Ticketcreation/Categorization/Prioritization
4.TicketescalationtorespectiveSupportGroup
5.Incidentresolutionandrecovery
6.TicketClosure.
任職資格:Requirement
AnyScience/TechnicalDiplomaorGraduation
B.E./Diploma/AnyGraduation
DesiredSkills
1.ExcellentJapaneseread/writeskill.
2.Goodcommunicationskillsandcustomermanagementexperience
3.WorkexperiencewithclientsoutsideIndiaorinonsiteroles.
4.Willingtoworkin13x5(7am~8pm)environment
5.GoodAnalytical&Coordinationskillsareessential.
6.BasicunderstandingofComputersandTroubleshootingskillsrequired.
7.ExcellentSoftskill,Communicationsskills(Voice&Email)tohandleglobalcustomers
TechnicalSkill
1.Troubleshootingskillsondesktopandshrink-wrappedapplications(MSoffice,Adobeetc)
2.TroubleshootingskillsonVPNconnectivity,dialup,wirelessrouters
3.Knowledge/exposureonticketingtoolslikeRemedy,Siebel,Clarify,CAhelpdesk,VNC,ControlF1,DameWare,Netmeeting,MicrosoftSharepointetc
4.Knowledgeonactivedirectory,domaincontrollersetc
5.Exposuretopasswordresettools
6.Troubleshootingexperienceusingremotecontroltools
7.TroubleshootingskillsandexperienceinhandlingExchange(Outlook)/LotusNotesenvironmentRoles&Responsibilities
1.Receivingendusercalls
2.Providefirstlevelresolutions
3.Ticketcreation/Categorization/Prioritization
4.TicketescalationtorespectiveSupportGroup
5.Incidentresolutionandrecovery
6.TicketClosure.
任職資格:Requirement
AnyScience/TechnicalDiplomaorGraduation
B.E./Diploma/AnyGraduation
DesiredSkills
1.ExcellentJapaneseread/writeskill.
2.Goodcommunicationskillsandcustomermanagementexperience
3.WorkexperiencewithclientsoutsideIndiaorinonsiteroles.
4.Willingtoworkin13x5(7am~8pm)environment
5.GoodAnalytical&Coordinationskillsareessential.
6.BasicunderstandingofComputersandTroubleshootingskillsrequired.
7.ExcellentSoftskill,Communicationsskills(Voice&Email)tohandleglobalcustomers
TechnicalSkill
1.Troubleshootingskillsondesktopandshrink-wrappedapplications(MSoffice,Adobeetc)
2.TroubleshootingskillsonVPNconnectivity,dialup,wirelessrouters
3.Knowledge/exposureonticketingtoolslikeRemedy,Siebel,Clarify,CAhelpdesk,VNC,ControlF1,DameWare,Netmeeting,MicrosoftSharepointetc
4.Knowledgeonactivedirectory,domaincontrollersetc
5.Exposuretopasswordresettools
6.Troubleshootingexperienceusingremotecontroltools
7.TroubleshootingskillsandexperienceinhandlingExchange(Outlook)/LotusNotesenvironment
日語技術(shù)支持崗位
篇2:日語技術(shù)支持工程師崗位職責(zé)日語技術(shù)支持工程師職責(zé)任職要求
日語技術(shù)支持工程師崗位職責(zé)
日語技術(shù)支持工程師軟通動力軟通動力信息技術(shù)(集團)有限公司,軟通?Bachelor’sDegreeinInformationSystemsorrelatedfield
?3yearsITApplicationexperienceprogramming,debugging,andsupportingwebapplications,andwebservices?
?1yearshandsonabilitytoread,write,debugprogramsSQLforDatabases
?WorkingKnowledgeofDataIntegrationtools,ApplicationPerformanceManagement,DocumentManagement
?FluentcommunicationskillswithEnglishandJapanese.