平臺銷售客服崗位職責(zé)

銷售與服務(wù)支持經(jīng)理(電商平臺管理)(無錫英文要求戰(zhàn)略服務(wù)意識門店經(jīng)驗客服管理等)PURPOSEOFFUNCTION

Tobuildandretainalong-lastingrelationshipwithnewandexistingcustomersinamultichannelretailenvironmentby:?valuingandfulfillingcustomerneedsandexpectations,therebystimulatingmoreandmorefrequentvisits.?understandingcustomermotivationandexpectations,andplayinganactiveroleinturningthemintocommercialopportunities.?ensuringapositiveshoppingexperiencethatcreatestrustintheIKEABrandbefore,duringandaftertheirvisit.Thisshallhappenbyworkinginpartnershipwithallbusinessfunctionstocontributetocommercialgrowth.

jobresponsibilities:

Ensuretheoperationalimplementationoftheunitactionplan.Ensureprerequisitesaresetsothatcustomerscanreceiveserviceandsalessupportwithadd-ons,crosssellingandupsellingtoprovideaonestopshoppingexperience.Ensurethebusinesscompetence,especiallyaboutproductsandservicesbysupportingthedepartmentintheireffortstoimproveaccordingtoagreeddevelopmentplans.Securethatthedepartmentworksethicallyandincompliancewithinternalregulationsandlegislationincluding:consumerprotection,risk,environment,healthandsafety.Followupprocesseswithrelevantstakeholdersinordertoachieveoperationalexcellence.Supportandinspireacustomer-focusedcultureinallnonface-to-facecontactsandsecureapositiveandseamlesscustomerexperience.Secureandmonitorthatthedepartmentisworkingtosetglobalandnationalstandardsandpolicies.Ensurecustomercontactsareguidedtothepreferredcontactmethodbasedonanalyticsandmarkettrends.Useprovidedrelevantinsightstoremoveobstaclesindailyoperations.PURPOSEOFFUNCTION

Tobuildandretainalong-lastingrelationshipwithnewandexistingcustomersinamultichannelretailenvironmentby:?valuingandfulfillingcustomerneedsandexpectations,therebystimulatingmoreandmorefrequentvisits.?understandingcustomermotivationandexpectations,andplayinganactiveroleinturningthemintocommercialopportunities.?ensuringapositiveshoppingexperiencethatcreatestrustintheIKEABrandbefore,duringandaftertheirvisit.Thisshallhappenbyworkinginpartnershipwithallbusinessfunctionstocontributetocommercialgrowth.

jobresponsibilities:

Ensuretheoperationalimplementationoftheunitactionplan.Ensureprerequisitesaresetsothatcustomerscanreceiveserviceandsalessupportwithadd-ons,crosssellingandupsellingtoprovideaonestopshoppingexperience.Ensurethebusinesscompetence,especiallyaboutproductsandservicesbysupportingthedepartmentintheireffortstoimproveaccordingtoagreeddevelopmentplans.Securethatthedepartmentworksethicallyandincompliancewithinternalregulationsandlegislationincluding:consumerprotection,risk,environment,healthandsafety.Followupprocesseswithrelevantstakeholdersinordertoachieveoperationalexcellence.Supportandinspireacustomer-focusedcultureinallnonface-to-facecontactsandsecureapositiveandseamlesscustomerexperience.Secureandmonitorthatthedepartmentisworkingtosetglobalandnationalstandardsandpolicies.Ensurecustomercontactsareguidedtothepreferredcontactmethodbasedonanalyticsandmarkettrends.Useprovidedrelevantinsightstoremoveobstaclesindailyoperations.

平臺銷售客服崗位

篇2:提供銷售平臺崗位職責(zé)

崗位職責(zé):

1、通過公司提供的各種招聘渠道收集簡歷并進(jìn)行篩選;

1、負(fù)責(zé)電話邀約候選人,安排面試、甄選等工作;

3、負(fù)責(zé)面試前應(yīng)聘人員的電話回訪確認(rèn);

4、人事部門及上級領(lǐng)導(dǎo)所安排的其他工作;

任職要求:

1、18-24歲,中專以上學(xué)歷,可接收應(yīng)屆生;

2、做事踏實,工作認(rèn)真負(fù)責(zé);

3、有過電話銷售、招聘專員、人事助理、電話客服相關(guān)工作經(jīng)驗者優(yōu)先考慮;

篇3:平臺銷售經(jīng)理崗位職責(zé)

平臺銷售經(jīng)理深圳市云中鶴科技股份有限公司深圳市云中鶴科技股份有限公司,云中鶴,云中鶴崗位職責(zé):

1.負(fù)責(zé)行業(yè)積分電商平臺的開拓和入駐

2.策劃平臺營銷活動,爭取平臺資源達(dá)成銷售

3.發(fā)展與構(gòu)建客戶網(wǎng)絡(luò),與客戶密切溝通

4.及時跟進(jìn)潛在客戶,開展有效的渠道拓展活動

5.隨時跟進(jìn)渠道拓展情況,對拓展不利的因素及時進(jìn)行調(diào)整

6.收集市場資料,匯總、分析、上報,供部門領(lǐng)導(dǎo)做決策依據(jù)

7.收集競爭對手資料,匯總、分析、上報,供部門領(lǐng)導(dǎo)做決策依據(jù)

8.收集客戶意見和信息,并采取相應(yīng)的措施

9.負(fù)責(zé)其他相關(guān)事務(wù),并執(zhí)行總經(jīng)理指派的其他任務(wù)

任職資格:

1.教育水平:大?；蛞陨蠈W(xué)歷,營銷類專業(yè)優(yōu)先;

2.工作經(jīng)驗:從事相關(guān)工作一年以上,有一定的客戶資源和客戶關(guān)系;

3.知識及能力:具備一定的營銷技能知識,具備較強的市場分析、營銷、推廣能力和良好的人際溝通、協(xié)調(diào)能力、分析和解決問題的能力;

4.個人素質(zhì):性格外向、有親和力、有責(zé)任心,吃苦耐勞、工作積極主動。